Wanki Suh
Severn,MD
Summary
Creates and implements successful sales and marketing strategies regardless of scale and budget. Excels at maximizing profits within limited budgets. Performance-oriented Sales Leader with exceptional achievement in Telecom and Financial Service industries. Performs market research, develops strategic reports and organizes and promotes successful marketing campaigns. Aggressively pursues new sales leads resulting in high sales and revenue growth. Understands importance of working with customers, external stakeholders and other executives, as well as keeping staff informed and motivated.
Overview
18
18
years of professional experience
Work History
Sales and Marketing Manager
E-LUXE LIMO SERVICES
07.2023 - Current
- Increased sales revenue by implementing targeted marketing strategies and effective sales techniques.
- Developed key account relationships for improved client retention and long-term partnerships.
- Improved brand visibility with well-executed promotional campaigns and engaging social media content.
- Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
- Led a high-performing sales team, providing coaching and ongoing support to ensure success.
- Managed cross-functional teams to execute successful product launches and marketing initiatives.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
Regional Sales Manager and FinTech Lead
Mobile Telecommunication Network Mtn
01.2019 - 06.2023
- Achieved operational excellence by streamlining processes and implementing best practices.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Developed strategic plans for business growth, resulting in increased revenue and market share.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Mentored junior staff members for skill development and career progression within the organization.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Examined quarterly financials to determine business operating capacity.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Cultivated strong partnerships with distributors and retailers to increase product visibility and drive sales volume.
- Analyzed competitor offerings to devise targeted sales pitches, effectively differentiating our products from competitors in the marketplace.
Regional Sales Manager, Mobile Financial Services
MTN
09.2014 - 12.2018
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
- Streamlined sales processes to improve efficiency, resulting in increased productivity and overall revenue growth.
- Cultivated strong partnerships with distributors and retailers to increase product visibility and drive sales volume.
- Implemented innovative sales strategies that successfully penetrated new markets, boosting regional brand recognition.
- Analyzed competitor offerings to devise targeted sales pitches, effectively differentiating our products from competitors in the marketplace.
- Consistently exceeded annual territory revenue goals by prioritizing high potential accounts and executing customized action plans.
- Optimized inventory management processes by working closely with supply chain partners, reducing stock discrepancies while improving order fulfillment rates.
- Facilitated seamless communication between departments for better collaboration on projects that further supported regional growth initiatives.
- Mentored new hires on best practices for building rapport with clients, ultimately contributing to a higher retention rate of customers within the territory.
- Negotiated favorable contract terms with vendors in support of cost reduction efforts and improved profitability margins for the region''s business operations.
- Established clear performance metrics for monitoring individual team member progress, fostering accountability towards achieving shared goals as a cohesive unit.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Championed continuous improvement initiatives within the region''s operations by seeking feedback from clients, team members, and industry partners, driving enhancements where needed.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and motivating distribution partners and sales force to strengthen business relationships.
- Executed successful promotional events and trade shows.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Executed successful marketing campaigns to generate new business and expand customer base.
- Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Developed and managed budgets to confirm proper use of resources and maximize profitability.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Collaborated with advertising agencies to create uniformity between advertising messages and retail incentives.
Call Center Supervisor
MTN
06.2006 - 02.2013
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Streamlined call center operations for increased efficiency by implementing new scheduling and workforce management strategies.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Maximized employee retention, fostering a supportive work environment and offering growth opportunities.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Reduced average handle time through the implementation of effective call handling techniques and scripts.
- Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
- Developed training programs to enhance agent skill sets, leading to improved performance metrics across the board.
- Collaborated with other departments for seamless coordination in addressing customer concerns, resulting in faster issue resolution.
- Implemented data-driven decision-making processes, analyzing key performance indicators to identify areas for improvement.
- Promoted employee engagement by recognizing outstanding performance and rewarding top performers accordingly.
- Optimized resource allocation by accurately forecasting call volumes and staffing needs based on historical trends.
- Ensured compliance with industry regulations and company policies through regular audits and ongoing agent education.
- Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
- Upgraded call center technology systems to improve overall efficiency, call routing capabilities, and quality assurance measures.
- Created an inclusive work environment that embraced diversity while maintaining professionalism at all times.
- Designed customized performance evaluations for individual agents to highlight strengths as well as areas for improvement.
- Established strong relationships with vendors to secure cost-effective solutions for call center equipment needs.
- Spearheaded cross-functional projects aimed at enhancing operational efficiencies within the organization.
- Championed continuous process improvements initiatives that significantly reduced customer wait times and improved overall service levels.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
- Developed process controls and metrics for daily management of call center.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
- Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
- Created team rotations to man center effectively during peak hours.
- Collaborated with training team to boost product support and certification training initiatives.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Developed and implemented strategies to increase sales and improve customer service.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed and enforced policies and procedures for compliance with company policies.
- Communicated best practices among on-site and external personnel to align efforts and goals.
Education
Bachelor of Science -
University of Dschang
Dschang, CameroonMBA - Corporate Finance
University of Chester
Chester, UK04.2014
Skills
- Rapport and Relationship Building
- Financial Services Sales Techniques
- Strategic Planning
- Team Leadership
- Sales Tracking
- Business Growth and Retention
- Account Development
- Leads Prospecting
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Sales and Marketing Manager
E-LUXE LIMO SERVICES
07.2023 - Current
Regional Sales Manager and FinTech Lead
Mobile Telecommunication Network Mtn
01.2019 - 06.2023
Regional Sales Manager, Mobile Financial Services
MTN
09.2014 - 12.2018
Call Center Supervisor
MTN
06.2006 - 02.2013
Bachelor of Science -
University of Dschang
MBA - Corporate Finance
University of Chester
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