Summary
Overview
Work History
Education
Skills
Timeline
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Wannetta Akers-Trask

Jerseyville,IL

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Highly detail-oriented and professional Branch Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

26
26
years of professional experience

Work History

Branch Manager

Help At Home Senior Care
09.2006 - 04.2023
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Consulted customers to boost product sales and services.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Implemented service improvements to enhance sales cycle.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Launched new training program to boost employee skills and staff retention rate.

Branch Manager

Senior Services Plus Health Care
11.1996 - 05.2006
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Complied with regulatory guidelines and requirements.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Consulted customers to boost product sales and services.
  • Resolved various issues impacting sales management and business operations.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Generated financial and operational reports to assist management with business strategy.
  • Implemented service improvements to enhance sales cycle.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Boosted sales and customer loyalty through incentive programs.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Launched new training program to boost employee skills and staff retention rate.

Education

No Degree - Nursing Education, Office Assistant, Cosmotology

Lewis And Clark Community College
Godfrey, IL
12.1988

High School Diploma -

Jerseyville High School
Jerseyville
05.1979

Skills

  • Documentation
  • Event Planning
  • Team Supervision
  • Conflict Resolution
  • Build Customer Relationships
  • Deductive Reasoning Ability
  • Information Management
  • Financial Administration
  • Proficiency in MS Office
  • Client Acquisition
  • Cost Control and Reduction
  • Public Speaking
  • Staff Training
  • Internal Controls and Reporting Systems
  • Attention to Detail
  • Competitor Tracking
  • Marketing
  • Goals and Performance
  • Excellent Work Ethic
  • Client Relationship Management
  • Customer and Vendor Relations
  • Document Flow Coordination
  • Project Management
  • Market Research
  • Operations Management
  • Investment Guidance
  • Accounts Payable and Accounts Receivable
  • Cost and Budget Analysis
  • Spreadsheet Tracking
  • Information Security
  • Risk Management Expertise
  • Team Player
  • Asset Control
  • Training and Development
  • Securities Safekeeping
  • Relationship Management
  • Excellent Team Leadership
  • Verbal Communication
  • Excellent Communication Skills
  • Typing and 10-Key Entry
  • Staff Supervision
  • Staff Management
  • Coordinate Training
  • Strong Interpersonal Skills
  • Safety Protocols
  • Remote Video Conferencing
  • Employee Development
  • Security and Safety Protocols
  • Word Processing
  • Community Relations
  • Staff Recruitment
  • Human Resources Knowledge
  • Excellent Time Management Skills
  • Multitasking Abilities

Timeline

Branch Manager

Help At Home Senior Care
09.2006 - 04.2023

Branch Manager

Senior Services Plus Health Care
11.1996 - 05.2006

No Degree - Nursing Education, Office Assistant, Cosmotology

Lewis And Clark Community College

High School Diploma -

Jerseyville High School

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Wannetta Akers-Trask