Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Timeline
Generic

Wannetta Bruce

Chicago Ridge,IL

Summary

To obtain a position in a progressive company that offers some degree of upward mobility, whereas, my customer service, administrative and/or Managerial skills can be best utilized. I am seeking a challenging and rewarding position that will allow me to integrate my technical and interpersonal skills. I possess problem-solving skills with the ability to develop and implement effective action plans. I am Competent and efficient in performing multiple as well as difficult task, as per directions of superiors. I am flexible, highly motivated and skillful working efficiently under pressure and making sound decisions. Exceptional team leader with outstanding work ethic and attendance record.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Security supervisor

St Francis hospital-Evanston, IL
03.2023 - Current
  • Provide leadership and staff management to the security team, including management of security operations, training, security policies and procedures, systems issues, and risk assessments
  • Processing all security reports and information related to security incidents
  • Developing or enhancing security awareness programs and training materials
  • Carried out supervision to a team of 15+ security officers and 5 lead security officers
  • Staff recruitment
  • Identify observations or trends having a negative impact on the campus and assist with the development of action plans
  • Conduct follow-up investigations on incident reports, analyze incidents and conditions
  • Monitor access control
  • Record and recall CCTV footage as needed
  • Conducted or delegated fire drills and monthly routine safety procedure security staff
  • Monitor associate adherence to policies and procedures
  • Oversee training and development of staff
  • Develop, coordinate and implement shift schedules to ensure proper security coverage and protection of the hospital
  • Assist preparing security budgets/Manage company credit card
  • Timekeeping/payroll
  • Devised all employee ID's for all new hire employees for the hospital
  • Grant access to various staff and visitors into various departments and parking garage
  • Intervene and redirect patients maladaptive behaviors/CPI certified (Crisis Prevention Institute)
  • Enforce campus rules and regulations
  • Ensure proper post training to reflect policy and procedures of the hospital
  • Respond to all emergencies/code calls and incidents
  • Document all activities accurately/daily shift summary report
  • Review and maintain all confidential reports and additional paperwork
  • Collaborate with clinical management staff, to develop safety plans
  • Evaluate security operations to identify risk, opportunities for improvements and risk management
  • Ensure exceptional levels of customer satisfaction is achieved
  • Assign security officer Post assignments
  • Assist the Human Resources department in the reconciling of staff wages and payroll issues, issues and concerns
  • Provide leadership, guidance and support to security staff
  • Ensuring all daily operations run smoothly and efficiently, exercising strong decision making skills, with ability to address & diffuse issues/ stressful situations and ensuring the safety of all patients, staff and visitors
  • Promote unity and teamwork amongst the security staff and employee recognitions
  • Interview/hire/render disciplinary action/performance evaluations/uniform ordering and inspections/vehicle inspection and upkeep
  • Coordinate emergency/disaster drills with local Police and fire department.

Account Supervisor residential/hospitality

ADMIRAL SECURITY-Skokie, IL
04.2017 - 01.2023
  • Provide exceptional customer service skills/Provide the association pivotal first impression, setting the tone for the resident experience
  • Greet Owners, resident, guest and vendors
  • Keep detailed logs of activity during a work shift/Incident reports
  • Assist resident with packages/bags
  • Assist residents hailing cabs
  • Ensure all front desk members maintain proper safety and security standards at all times, including a thorough knowledge of all CCTV monitoring, policy and emergency procedures for the building, along with access controls
  • Conduct uniform inspection along with credentials
  • Handle complaints by communicating issues to the Property Manager and assuming corrective actions/responds to all building disturbances
  • Maintain effective working relationships between Door and Maintenance staff
  • Work in conjunction with the Management team to effectively meet objectives/task (meeting specific deadlines in a timely manner)
  • Maintain system procedures for CCTV, Fire and alarm panels for service abilities
  • Protect and maintain all building assets/be fully conversant with disaster and evacuation plans in the event of emergencies/Conduct routine fire and disaster drills/Ensure that access control is strictly being monitored as well as maintained throughout the facility/Overseeing the routine security administration in regards to the issuing of parking, identification, visitor and contractor passes as well as maintain all records and logs during the process/Downloading detex patrol wand after use to ensure completion of all rounds throughout the facility during foot patrols/Processing building work orders as needed, escalating to the building engineers for service
  • Relevant experience with Microsoft Office Suite, Outlook and Excel
  • Monitor CCTV, burglar and fire alarms and panels/Monitor, detect and execute emergency response protocol and processes, sufficiently and efficiently
  • Maintain access control/ Patrol and protect property from illegal entry and/or theft/ Monitor CCTV prior to activity as well as investigate disturbances
  • Timekeeping and payroll completion/conduct scheduling/reviewing of daily activity reports & incident reports/for accuracy and completion/Ensuring all site operations run smoothly and effectively
  • Screen and log all deliveries/vendors/visitors of the facility.

Field Operations Coordinator/ Manager

Skytech Security Services-Chicago, IL
07.2014 - 04.2017
  • Manages the day to day operational activity administration of the office and field (site locations, Security officers, field supervisors)
  • Staff recruitment
  • Aide in assisting special events throughout Chicagoland areas by providing security coverage
  • Establish guidelines and deadlines with the client to meet client and ordinance standard
  • Ensure that all functions of each site location are performed in a consistent manner with agreed procedure and protocol that are in accordance with the clients standard and also Sky tech Security standards
  • Ensure that all daily security operations run smoothly and effectively (exercising strong effective decision making skills)
  • Responsible for business development of the site locations to ensure growth and productivity
  • Establish and maintain system procedures/ Analyze and review operational activity (daily and incident reports)
  • Oversee security officer's performance and all other issues(major/general) to implement problem solving techniques/Make appropriate accommodations and take appropriate action
  • Meetings with the client to address all issues and concerns to reach resolution and efficient improvements regarding structure (damage control)
  • Implement safety measures (minimize loss and injury)/ Visit each site to ensure that the proper security services are being rendered of the security officer on post, at their assigned site location
  • Develops as well as staff & manages manpower for scheduling (through 2 particular scheduling systems) (ADP, Silvertrac, Valiant, quickbooks)
  • Issuing of officer's work schedule (400+) to the site location in which they are assigned
  • Conduct new hire orientations and training (General post orders, policies and procedures) regarding the company and the site assigned
  • Ensure compliance of all security staff (credentials, uniform, attitude/ performance)
  • Evaluate attendance and disciplinary background as well as administer corrective action in accordance with Human Resource policies/quick books
  • Uniform inspections (daily)/ Staff each site with required/requested equipment needed for officer to perform duties (phones, Cell phones, Security vest, 4 way radios, 1st aid kits, flashlights, rain jackets)
  • Train all field supervisors on the day to day functions as well as duties needed to be carried out in the field
  • Conduct performance evaluations, Interview, hire, handle all disciplinary actions
  • Assist with call offs for immediate coverage.

Education

Bachelor of Science - Criminal Justice in Criminal law

Chicago State University
Chicago, IL
05.2018

Associate of Applied Science - Business Administration And Management

Chicago State University
Chicago, IL
05.2013

Skills

  • Microsoft Word, excel, outlook, access and office Data entry/processing, adobe and power point, ADP, Adobe,
  • Human Resource administrative
  • Employee Orientation/training
  • Security experience/customer service administrative
  • Conflict Management/Resolution
  • Public safety security, CPI state certified (Crisis Prevention Institute)
  • Payroll/Scheduling
  • Property Management
  • Behavioral Health
  • Leadership
  • New hire interview/Recruiting
  • Performance evaluation
  • Budgeting
  • Human Resources Management
  • Operations Management
  • Team Leadership
  • CCTV Monitoring
  • Staff Management
  • Security personnel training
  • Safety and security procedures
  • Patrol operations/Detex wand patrol
  • Employee Staffing and scheduling
  • Emergency Response
  • Safety and security regulations
  • Skilled in conflict resolution
  • Personnel Supervision
  • Emergency Management
  • Security screening
  • Report Analysis/Audits
  • Access Control
  • Surveillance
  • Risk Analysis
  • Policy Enforcement
  • Incident Investigation
  • Security Planning
  • Physical Security
  • Site Visits
  • Relationship building and management
  • Employee Relations
  • Report Generation
  • Employee development
  • Threat Assessment
  • AED Training
  • Crime Prevention
  • Physical Restraint Training
  • Employee performance evaluation
  • Weapons Screening
  • Performance Assessment
  • Investigative procedures
  • Law Enforcement/Fire Collaboration
  • Company risk management
  • Crisis Management
  • Dispatch
  • Access systems and patrol
  • Asset Protection/Loss prevention
  • Investigations expert (internal/external)
  • Compliance Management
  • Audit Compliance
  • Skilled public speaker
  • Regulatory Compliance
  • Criminal Investigations
  • Interrogation Techniques
  • Background Investigations
  • Residential management
  • Court Testimony
  • Report Writing/Incident Reports
  • Security Procedure Implementation (policies & procedures)
  • File and Records Management
  • Emergency Training
  • Emergency Response and Management

Certification

  • PERC Card
  • CPI Certification
  • CPR Certification
  • Driver's License
  • AED Certification
  • Baton Permit

Additional Information

Active threat protection

Personal Information

Willing To Relocate: Anywhere

Timeline

Security supervisor

St Francis hospital-Evanston, IL
03.2023 - Current

Account Supervisor residential/hospitality

ADMIRAL SECURITY-Skokie, IL
04.2017 - 01.2023

Field Operations Coordinator/ Manager

Skytech Security Services-Chicago, IL
07.2014 - 04.2017

Bachelor of Science - Criminal Justice in Criminal law

Chicago State University

Associate of Applied Science - Business Administration And Management

Chicago State University

Similar Profiles

CREATE PROFILE
Wannetta Bruce