Hi, I’m
Wannie Davis
Bradenton,FL
Summary
Organized Patient Service Representative with nine years of experience in dental care. Skilled at coordinating busy office schedules and maintaining professionalism in stressful situations. Knowledgeable skills with insurance and verification.
Overview
16
years of professional experience
Work History
Dental Care Alliance (Manatee Dental East)Bradenton, FL
PSR
05.2013 - Current
Job overview
- Assist patients in filling out check-in and payment paperwork.
- Take copayments and compiled daily financial records.
- Use Denticon software to schedule appointments.
- Balance deposits and credit card payments each day.
- Compile and review dental charts.
- Review and correct claim errors to facilitate smooth processing.
- Explain plans for treatment and payment options.
- Follow document protocols to safeguard confidentiality of patient records.
- Facilitate communication between patients and various departments and staff.
- Apply administrative knowledge and courtesy to explain procedures and services to patients.
- Help address client complaints through timely corrective actions and appropriate referrals.
- Organize patient records and database to facilitate information storage and retrieval.
- Recommend service improvements to minimize recurring patient issues and complaints.
- Verify Insurances
Advanced Talent SolutionsBradenton, FL
Temporary Employee
01.2008 - 05.2013
Job overview
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options for Manatee County Government employees.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Checked county employees' benefits enrollment for accuracy and inputted all data into the county benefit software program.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Processed monthly remittance and reconciliation for various benefit plans.
- Updated benefit cost summaries for employer cost tracking.
- Next assignment SCF. Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Maintained accurate directory of all personnel and phone extensions.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Operated switchboard and routed incoming calls to appropriate departments.
Gevity HRBradenton , FL
Benefits Specialist
01.2007 - 01.2008
Job overview
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked employees' benefits enrollment for accuracy and inputted all data into Oracle.
- Updated benefit cost summaries for employer cost tracking.
Education
Palmetto High School, Palmetto, FL
High School Diploma from General Studies
08.1992
Skills
- Conflict Resolution
- Customer Service
- Self-motivated professional
- Microsoft Office
- Good listening skills
- Decision Making
- Responsible
- Data Entry
- MS Office
- Organization and Time Management
Timeline
PSR
Dental Care Alliance (Manatee Dental East)
05.2013 - Current
Temporary Employee
Advanced Talent Solutions
01.2008 - 05.2013
Benefits Specialist
Gevity HR
01.2007 - 01.2008
Palmetto High School
High School Diploma from General Studies
Similar Profiles
Kelli RiddleKelli Riddle
Associate General Dentist at Dental Care Alliance, Towncare Dental of Forest HillAssociate General Dentist at Dental Care Alliance, Towncare Dental of Forest Hill
Julissa J. RiggJulissa J. Rigg
Lead Dental Assistant, Treatment Plan Coordinator at Dental Care AllianceLead Dental Assistant, Treatment Plan Coordinator at Dental Care Alliance
Jennifer GomezJennifer Gomez
Senior Credentialing Specialist at Dental Care AllianceSenior Credentialing Specialist at Dental Care Alliance