Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Wanteng Ang

Wanteng Ang

Williamsburg,VA

Summary

Proven leader with a track record of optimizing team resources at Busch Gardens Williamsburg, enhancing productivity through effective delegation and strong problem-solving abilities. Skilled in Business Administration and Customer Service, demonstrated by improving operational workflows and achieving high customer satisfaction. Expert in MS Office and adept at driving employee performance, consistently meeting and surpassing management expectations. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

4
4
years of professional experience

Work History

Assistant Supervisor

Busch Gardens Williamsburg
09.2023 - Current
  • Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Submitted documentation and reports to upper management.
  • Worked with management team to implement proper division of responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Cashier Assistant

Seven Eleven
07.2020 - 06.2023
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked with other associates to support cashiers and management needs.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Monitored store for suspicious activity and reported security concerns for prompt action.

Restaurant Busser

Cheeca Lodge&Spa
12.2022 - 02.2023
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Assisted servers in managing their sections effectively, providing timely water refills and bread service.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.

Assistant Teacher

Dankook University
02.2021 - 12.2022
  • Monthly check up with Chinese International student in the university
  • Worked with teacher to identify and target opportunities for instructional improvements.
  • Provided one-on-one consultation for students with learning disabilities, enabling them to excel in their coursework.
  • Met with students to address and resolve students' behavioral and academic issues.

Education

BBA - Business Administration

Dankook University
Yongin, South Korea
08.2023

Skills

  • Technical knowledge
  • Sales Support
  • Employee Performance Management
  • Business Administration
  • Inventory Control
  • Complex Problem-Solving
  • Computer Skills
  • Customer Service
  • Documentation And Reporting
  • MS Office

Languages

Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Malay
Full Professional
Korean
Full Professional
Chinese (Cantonese)
Limited Working

Timeline

Assistant Supervisor

Busch Gardens Williamsburg
09.2023 - Current

Restaurant Busser

Cheeca Lodge&Spa
12.2022 - 02.2023

Assistant Teacher

Dankook University
02.2021 - 12.2022

Cashier Assistant

Seven Eleven
07.2020 - 06.2023

BBA - Business Administration

Dankook University
Wanteng Ang