W. Anthony Terry
Morrow,OH
Summary
Versatile Senior Executive knowledgeable about operations, sales and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
28
28
years of professional experience
1
1
Certification
Work History
VP- Senior Group Operations Leader
U.S. Bank Home Mortgage
Cincinnati, OH
07.2015 - Current
- Ensured smooth functioning of the Cincinnati Fulfillment Center by coordinating and supervising daily activities.
- Team size has been as high as 205 FTE.
- Responsible for the management of all Regional Fulfillment Managers, Regional Underwriting Managers, Closing Manager, and Processing Managers.
- Worked closely with the executive leadership team to strategize and implement business plans, drive growth initiatives, optimize performance metrics, and attain site goals
- Efficiently managed and fulfilled manufacturing mortgage loans across 10 eastern US states.
- Maintain high standards of quality and production by overseeing leadership team's adherence to performance metrics. Collaborate closely with retail Sales leaders to ensure achievement of SLAs in every retail region.
- Collaborates with Secondary markets team and leaders to enhance program and product updates impacting the site's current and future pipeline.
SVP- Fulfillment Site Leader – Mortgage
RBS Citizens Bank
Cincinnati
03.2012 - 07.2015
- Responsible for the daily Operations of the Cincinnati Operations Center of approx
- Oversaw the performance of 110 team members, consisting of direct and indirect reports.
- Responsible for the management of all Group Managers that report into me which include Group Underwriting Managers, Closing Manager, Quality Manager and Group Processing Managers
- Works closely with the executive leadership team on business planning, growth, performance and goals for the site
- Support both retail business and direct to consumer business covering several regions in multiple states
- Business decision maker for all decisions that involve the manufacturing of a mortgage loan from origination to funding for the site
- Ensures my leadership team is meeting performance metrics around quality and production for the line of business Work closely with our retail banking leaders to deliver on their SLA’s within each retail banking division Works closely with our Secondary markets team and leaders on program and product updates that effect the sites pipeline and future pipeline.
VP-Regional Underwriting Manager
Bank of America Home Loans
10.2010 - 03.2012
- Responsible for credit quality of underwriting decisions over multiple regions
- Involved in strategic initiatives to improve quality, underwriting expertise, and overall credit performance within Bank of America
- Responsible for multiple Fulfillment Centers in relation to Underwriting and Quality over a multi-state region
- Travel to each Center and perform site visits on a monthly basis which includes a quality review process for each Underwriter on site
- Responsible for leading the regions credit lending authority goals by ensuring each Underwriter and Processor has the appropriate lending authorities, and training to complete their job function around credit and risk
- Facilitate and Host Credit Lending Camps to streamline the process for Underwriters and Processors to obtain their Lending Authority Works closely with Regional and Divisional management on company goals, lending capabilities, initiatives to improve loan quality, underwriting skill set and overall underwriting performance
- Manages Underwriting Leads along with their direct reports in a designated region in relation to underwriting performance and quality performance over a multi-state region
- Serves as a single underwriting escalation point for all sites within the region for both Fulfillment all levels and Sales Management
- Role changed to Sr
- Ops Consultant which consisted of leading one of the largest process changes within the Home Loans organization working with Sr
- Leaders and being a Leader change agent and traveling to several Fulfillment centers and working with Site Leadership.
National Direct Underwriting Manager – Bank Officer
Fifth Third Bank
06.2009 - 10.2010
- Responsible for the management of a National Direct Portfolio Retention Underwriting team and to work closely with the sales management team and the sales team
- Managing the site’s Quality Underwriting Metrics including defective and repurchase loans
- Responsible for site’s overall quality rating
- Partner with other areas of the company such as Risk to successful implement changes and or clarification when needed
- Performance management for team members within the site concerning underwriting performance
- Complete annual performance reviews for all direct reports and conduct follow up meetings throughout the year as needed
- Subject matter expert on many topics for the dept
- Ensure all team members are following investor requirements for Fannie Mae, Freddie Mac, FHA, VA, and all private investors Escalation point for underwriting issues, in addition to 2nd level escalation for processing and closing issues
- Conduct Underwriting related training for the dept and hold monthly Quality/Underwriting Meetings for the staff
- Responsible for daily turn time of new underwriting, re-submissions and daily capacity
- Completes 2nd level review on all high risk loans, high appraisal risk loans, and Jumbo loans.
Operations Manager – Quality Control Manager/ FHA 203k Renovation Lending Manager
Bank of America Home Loans
Cincinnati
01.2009 - 06.2009
- Responsible for the management of a internal Quality Control Team for a Regional Operations Center Managing the Regional Operation Centers quality standards by spot audits done by the team, quality reports, and trending results to help site management coach in areas that are needed
- Respond and research all repurchase notices from investors and all notices from Corporate QC department on loans rated as low quality and or un-acceptable
- Responsible for the management of a retail FHA 203k renovation team, which supports designated regions of the company Manage all aspects of the FHA 203k team from Underwriting, Processing, and closing
- Responsible for direct reports on both QC teams and FHA 203k Teams.
Underwriting Manager / Mortgage Officer
National City Mortgage
Dayton
01.2007 - 01.2009
- Responsible for the management of a regional retail underwriting team and work closely with the sales management team and the sales team
- Managing the site’s Quality Underwriting Metrics including defective and repurchase loans
- Responsible for site’s overall quality rating
- Performance management for all team members within the site concerning underwriting performance
- Complete annual performance reviews for all direct reports and conduct follow up meetings throughout the year as needed
- Ensure all team members are following investor requirements for Fannie Mae, Freddie Mac, FHA, VA, and all private investors Escalation point for underwriting issues, in addition to 2nd level escalation for processing and closing issues
- Conduct all Underwriting related training for the entire site, and bi-monthly Regional Underwriting Meetings for the entire staff
- Responsible for the department’s percentage of internal audits completed
- Responsible for daily turn time of new underwriting, re-submissions and daily capacity
- Completes 2nd level review on all high risk loans, high appraisal risk loans and most denials.
Production Operations Manager
Wells Fargo Home Mortgage
Cincinnati
10.2001 - 01.2007
Branch Service Manager
PNC Bank
Cincinnati
06.1996 - 10.2001
Education
Some College (No Degree) -
University of Cincinnati
Skills
- Cross-functional team leadership
- Corporate Communications
- Organizational Development
- Operations Management
- Human Resources Management
- Innovation management
- Performance Improvement
- Procedure Implementation
- Operations Oversight
- Strategic Planning
- Operational leadership
- Compliance and Regulatory knowledge
References
Available upon request
Accomplishments
- Received Legends of Possible performance award four years in a row 2017-2020
- Top 1% receives this honor
Certification
- Direct Endorsement Underwriter 2005
- American Institute of Banking
- Numerous leadership programs
Timeline
VP- Senior Group Operations Leader
U.S. Bank Home Mortgage
07.2015 - Current
SVP- Fulfillment Site Leader – Mortgage
RBS Citizens Bank
03.2012 - 07.2015
VP-Regional Underwriting Manager
Bank of America Home Loans
10.2010 - 03.2012
National Direct Underwriting Manager – Bank Officer
Fifth Third Bank
06.2009 - 10.2010
Operations Manager – Quality Control Manager/ FHA 203k Renovation Lending Manager
Bank of America Home Loans
01.2009 - 06.2009
Underwriting Manager / Mortgage Officer
National City Mortgage
01.2007 - 01.2009
Production Operations Manager
Wells Fargo Home Mortgage
10.2001 - 01.2007
Branch Service Manager
PNC Bank
06.1996 - 10.2001
Some College (No Degree) -
University of Cincinnati
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