Austin Parish
Pendergrass,GA
Overview
10
10
years of professional experience
Work History
Department Supervisor
H&M
10.2018 - Current
- Responsible for supporting Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet expectations of customers and colleagues.
- Together with store management team, ensure store operations, H&M standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities.
- Ensure H&M Customer Service standards are always delivered through active coaching and leading by example
- Ensure maintenance of sales floor is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly with the store management team
- Perform all store routines, including opening and closing of the store, following all Company practices and procedures
- Ensure that the truck is processed and follow up to ensure the execution according to guidelines
- Actively prevent loss and ensure the store follows appropriate safety and security guidelines
- Identify opportunities to increase customer satisfaction and sales with Department Managers and then execute changes accordingly
2nd Shift Manager
RaceTrac
09.2016 - 09.2018
- Responsible for supporting the General Manager and Co-Manager in overseeing the profitability for one RaceTrac store on designated shifts.
- Provide courteous, frictionless, and elevated experience for guests
- Foster positive and professional relationships with co-workers and guests
- Communicate respectfully and maintain a consistent team-oriented attitude
- Efficiently complete guest transactions at the cash register or self-checkout stations and suggest products that complement purchases
- Address and mitigate any guest concerns on designated shifts with a sense of urgency and involve appropriate regional team members as needed
- Direct, monitor, and adhere to all RaceTrac, federal, state, and local safety-related regulations, including food safety regulations
- Ensure that all food offers are available
- Ensure the store is clean and fully stocked to provide an elevated guest experience
- Responsible for executing shift duties, maintaining overall presentation standards, and representing the RaceTrac brand
- Clean food preparation areas and equipment to RaceTrac standards
Crew Trainer
McDonald's
07.2014 - 09.2018
- As a crew trainer I was responsible for training our crew members for their day-to-day work serving customers, preparing food, keeping our restaurants and kitchens clean and tidy and working well as part of a team.
- Work in a fast-paced environment
- Maintain quality customer service
- Demonstrate leadership skills
- Train new employees in food preparation, sanitation, and food quality management
Education
High School Diploma -
Jackson County Comprehensive High School
Jefferson, GA05.2015
Skills
- Creativity and Originality
- Adaptability
- Reasoning
- Relationship building and management
- Cash Handling
- Customer Service
- Problem-Solving
Timeline
Department Supervisor
H&M
10.2018 - Current
2nd Shift Manager
RaceTrac
09.2016 - 09.2018
Crew Trainer
McDonald's
07.2014 - 09.2018
High School Diploma -
Jackson County Comprehensive High School