WAQAR HAIDER
Doha
Summary
I would like to Work and Gain Experience in a Challenging and Competitive Work Environment. I Have good decision-making skills in Customer Service and Sales. I am also good in Team Work with Minimal Supervision and High Capacity to Adapt new Skill Areas Quickly. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Dependable with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
5
5
years of professional experience
1
1
Certification
Work History
QAS CARGO TRACING CTD INVENTORY
QATAR AIRWAYS
02.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Inventory all Area
- Trace cargo
- Disposal process
- Solve missing cargo complaints
- Handle customer on phones
- MSCA.FDCA.MSAW.FDAW And other IRR Resolves
- Real time monitoring of all Irregularities.
- Skill I'n world wide tracer.
Senior Office Assistant
United Bank Limited (UBL
02.2021 - 12.2021
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated travel arrangements for staff members.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues via phone, email, or in-person interactions.
- Supported executive staff in decision-making processes through thorough research and analysis of relevant data.
- Assisted in the hiring process by reviewing resumes, scheduling interviews, and coordinating onboarding activities for new employees.
- Ensured accurate financial recordkeeping by managing expense reports, invoices, budgets, and payroll documentation.
Customer Service Officer
Eithad Airways
02.2019 - 02.2021
- I will assist with data entry, filling and tracking as required as well as carry out all tasks
- I also responsible in handling inquiries and coordinating with other departments as per the operational standards and procedures
- Providing Customer services at boarding gate for EK bound flights (boarding pass, ETD 2 Screening, Baggage search for PEDs and LAGs, checking in PEDs at gate)
- Monitoring baggage loading and offloading in the baggage make-up area
- Listen and resolve customer's complaints and problems including lost and found handling
- Contacted customers to return routine and general calls promptly.
- Collaborated with cross-functional teams to improve overall supply chain efficiency and customer satisfaction.
Education
PGD IN SUPPLY CHAIN - SUPPLY CHAIN
Allama Iqbal Open University
PakistanBachelor of Arts - Communication Studies
Allama Iqbal Open University
Pakistan03.2023
Skills
- Strong organizational skills
- File Organization
- Document Management
- Meeting Scheduling
- Effective problem solving
- Report Preparation
- Office Management
- Office Administration
- Customer Relationship Management (CRM)
- Strong Problem Solver
- Inventory Management
- Supply Management
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Resolved product issue through consumer testing.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Certification
Computer Operator/Office Assistant Diploma of 3 Months Diploma in hospitality . InternalInternal Trainings Cyber Security Awareness Basic Security Awareness Training QR Pharma Operations Hazard Awareness and Reporting Environment Sustainability Awareness QR Group Occupational Health and Safety Fraud Risk Awareness Safety Management System Fire Safety Awareness in Accommodation Data Protection and Privacy Awareness HMC Safety Video Office and Information Security Awareness Aviation Security Threat Receipt Time and Attendance Principles DG Awareness Airside Safety Awareness General Security Awarenes
Affiliations
- PAKISTAN SUPPLY CHAIN ORGINAZTION
Languages
English
Native language
Urdu
Proficient
C2
English
Proficient
C2
Arabic
Intermediate
B1
Additional Information
- Father's Name Touqeer Hussain
- Date of Birth 02 May 1998
- Sex Male
- Nationality Pakistani
- Passport No
- EC-6972361
- Marital Status Single
- Religion Islam
- Domicile Chakwal – Punjab
- Permanent Address Village & P/O Jhamra Tehsil Kallar Kahar
- District Chakwal Pakistan
Timeline
QAS CARGO TRACING CTD INVENTORY
QATAR AIRWAYS
02.2022 - Current
Senior Office Assistant
United Bank Limited (UBL
02.2021 - 12.2021
Customer Service Officer
Eithad Airways
02.2019 - 02.2021
PGD IN SUPPLY CHAIN - SUPPLY CHAIN
Allama Iqbal Open University
Bachelor of Arts - Communication Studies
Allama Iqbal Open University
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