Waqas Ahmad

• Lead end-to-end soft services operations for multiple high-value FM contracts across UAE.
• Manage budget planning, cost monitoring, and on-ground execution to ensure contract profitability.
• Oversee tender costing, bid evaluation, and contract performance reviews.
• Drive SLA/KPI compliance, audits, and corrective action plans across sites.
• Lead recruitment, training, and performance management of large operational teams.
• Implement digital tools (smart apps, live attendance) to enhance transparency and productivity.
• Ensure full compliance with HSE, statutory, and regulatory standards.
• Maintain long-term client relationships through service quality and issue resolution

Key Clients:
ASTER DM Group, NMC Group, Etisalat, RAKEZ, DIEZ, ADNOC Co-Ops, ASWAQ, MAF, Al Ghurair Real Estate, Lulu Group, BurJuman Mall, Reef Mall, Dubai Municipality, Emirates Post, DAMAC

• Executed cost-reduction initiatives improving operational margins.
• Managed recruitment and onboarding to reduce training time and attrition.
• Monitored and upgraded KPI & SLA frameworks for prestigious contracts.
• Built strong client coordination across government, telecom, retail, and free zones.
• Improved workforce engagement through hands-on leadership and mentoring.

Key Accounts:
DIEZ, Abu Dhabi Cooperative Markets, ASWAQ, Etisalat (UAE-wide), RAKEZ, Line Investments (Lulu Group), MAF (VOX Cinemas)

• Standardized operational budgeting across divisions.
• Implemented Kaizen continuous improvement practices.
• Optimized service delivery and scheduling to meet SLA/KPI targets.

Key Clients:
Dubai Chamber of Commerce, Dubai Police, Etisalat DXB, Dubai Culture & Heritage, JAFZA

• Supervised cleaning operations across 150 Awqaf Mosque locations.
• Ensured materials, equipment, manpower, and HSE compliance.
• Conducted site inspections, reporting, and staff training.