Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Warangkana Phromma

Long Island City,NY

Summary

Customer service professional with 4+ years of experience in delivering exceptional service and building strong customer relationships. Proven track record of creating positive first impressions and fostering collaboration among team members. Flexible scheduling availability, including holidays and weekends, combined with a strong work ethic. Dedicated to enhancing team success through motivation and a supportive approach.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Part-Time Waitress

Bangkok City Restaurant
Pelham, NY
11.2023 - Current
  • Managed multiple tables to ensure efficient and professional service.
  • Collaborated with team members to cultivate a positive work environment.
  • Addressed customer complaints promptly, enhancing satisfaction and retention.
  • Delivered orders swiftly, maintaining high levels of customer satisfaction throughout dining experience.

Full-Time Nanny & House Manager

Harman Family
Scarsdale, NY
09.2022 - Current
  • Manage household operations and children’s daily routines.
  • Ensure safety, care, and development in a fast-paced environment.
  • Coordinate schedules, logistics, and problem-solving under pressure.

Part-Time Sales Associate

Second Edition Clothing Store
Scarsdale, NY
07.2023 - 07.2024
  • Assisted customers with product selection, transactions, and inquiries.
  • Built strong rapport with clients, achieving high customer satisfaction.

Au Pair

Chiu Family
Scarsdale, NY
08.2016 - 08.2018

Supervised daily activities for children, ensuring safety and engagement.

  • Managed household tasks, including laundry and cleaning, to maintain order.
  • Developed strong relationships with families through consistent professionalism.
  • Provided childcare for host families, prioritizing children's safety and well-being.
  • Gained valuable cross-cultural experience to enhance adaptability.

Customer Service Officer

Bangkok Bank
Bangkok, Thailand
05.2014 - 01.2016
  • Assisted customers with banking services, inquiries, and account management.
  • Delivered exceptional service while adhering to financial regulations.
  • Earned recognition for effective communication and problem-solving abilities.

Education

Associate’s Degree -

Fashion Design & Technology
Valhalla, NY
05.2023

Bachelor’s Degree -

Law
Thailand
05.2013

Skills

  • Customer service excellence
  • Communication skills
  • Team collaboration
  • Interpersonal effectiveness
  • Safety awareness
  • Self-motivation
  • Customer relationship management
  • CPR and first aid certification
  • Multitasking and organization
  • Stress management
  • Problem-solving abilities
  • Flexibility and adaptability

Languages

  • English, Fluent
  • Thai, Native

Certification

  • Inflight institute

Timeline

Part-Time Waitress

Bangkok City Restaurant
11.2023 - Current

Part-Time Sales Associate

Second Edition Clothing Store
07.2023 - 07.2024

Full-Time Nanny & House Manager

Harman Family
09.2022 - Current

Au Pair

Chiu Family
08.2016 - 08.2018

Customer Service Officer

Bangkok Bank
05.2014 - 01.2016

Associate’s Degree -

Fashion Design & Technology

Bachelor’s Degree -

Law