Ward Hauer
Manor,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Operated the current data center with no Facilities related outages for over 14 years. Highly effective at maintaining facility infrastructure and performance. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Site Operations Manager
Element Critical
01.2007 - Current
- Oversaw all daily office operations and equipment maintenance.
- Maintained records and logs of work performed and materials and equipment used.
- Created weekly and monthly reports and presentations for management team.
- Inspected cleanliness of common areas and offices.
- Assumed responsibility for personnel deployed to work site.
- Interviewed, hired, and trained new workers.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Monitored, coached, and supervised team of 6 employees.
- Resolved issues between employees and customers using company policies.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Coordinated with local building inspectors to verify compliance with all building codes and regulations.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
Bachelor of Science - Information Technology
American InterContinental University
Schaumburg, IL08.2005
Associate of Arts - Business Administration
American InterContinental University
Schaumburg, IL07.2004
Skills
- Business Planning
- Work Orders
- Design Management
- Customer Service
- Lead Tours
- Project Management
- Quality Control
Timeline
Site Operations Manager
Element Critical
01.2007 - Current
Bachelor of Science - Information Technology
American InterContinental University
Associate of Arts - Business Administration
American InterContinental University
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