Warda Aidrus
Eden Prairie,MN
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, and database administration.
Overview
6
6
years of professional experience
Work History
Receptionist
Diversified Spraying
03.2023 - 10.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors a positive first impression.
- Answered phones promptly and directed incoming calls to the correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Organized, maintained, and updated information in computer databases.
- Collected payments, processed transactions, and updated relevant records.
Direct Support Professional
Premier Home Health Care Services
08.2021 - 02.2023
- Assisted disabled clients to support their independence and well-being.
- Administered medication as directed by the physician.
- Maintained a clean, safe, and well-organized patient environment.
- Assisted clients with daily living need to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep the care team updated.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Supervised daily activities and provided assistance to staff.
- Transported clients to medical and dental appointments to provide support.
Sales Associate
Von Maur
08.2019 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for the sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
- Managed efficient cash register operations.
Assistant Store Manager
Payless Shoes Source
10.2018 - 04.2019
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with the manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Sales Associate
JCPenney
11.2017 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Prepared merchandise for the sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Education
Associate of Arts - Liberal Arts And Sciences
Normandale Community College
Minneapolis, MN05.2021
High School Diploma -
Eden Prairie Senior High School
Eden Prairie, MN06.2018
Skills
- Business Operations Understanding
- PC Proficiency
- Document Control
- Time Management
- Telephone Skills
- Microsoft Office
- Bank Deposits
- Making Appointments
- Verbal and Written Communication
- Mail Handling
- Documentation
Timeline
Receptionist
Diversified Spraying
03.2023 - 10.2023
Direct Support Professional
Premier Home Health Care Services
08.2021 - 02.2023
Sales Associate
Von Maur
08.2019 - 02.2020
Assistant Store Manager
Payless Shoes Source
10.2018 - 04.2019
Sales Associate
JCPenney
11.2017 - 09.2018
Associate of Arts - Liberal Arts And Sciences
Normandale Community College
High School Diploma -
Eden Prairie Senior High School
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