Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wardell Stewart

Austin,Texas

Summary

Objectives Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Transportation Management.

Overview

24
24
years of professional experience

Work History

Transportation Dispatcher

Bay And Bay INC
02.2022 - 10.2023
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Coordinated closely with other departments to facilitate smooth delivery operations.
  • Coordinated dispatching of 125 drivers to accomplish daily delivery requirements.
  • Oversaw and enforced compliance with all safety regulations and DOT regulations.
  • Provided training and guidance to new dispatchers.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Answered phone calls and responded to customer emails.
  • Monitored and tracked dispatch communication systems.

Account Manager / Trainer

AT&T
02.2008 - 05.2010
  • Provide / collect information to resolve customer’s needs according to their expectations
  • Work as a liaison between the customer and accounts
  • Develop and maintain positive customer/vendor relations providing great customer service
  • Account payables and receivables collections and loan consolidation of loans for consumers and business collections
  • Managed 135 accounts and handled all aspects of selling additional products to increase company sales and profit margins
  • Reviewed call plans and formed recommendations for efficiency and saving based on usage and consistently maintained the highest customer retention rate with an average monthly quota at approximately 150% and played an integral part in the department achieving several sales awards.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.

Customer Service / Trainer

Harte Hanks
05.2006 - 12.2008
  • Assisted team with escalated issues; employed solid negotiation skills to save accounts
  • Developed Relations and Retention training procedures and Point-of-Contact for department manager; assisted with training and scheduling
  • Served on a team that developed PowerPoint Presentation and facilitated team report to Regional Board of Directors and President of the Company.
  • Trained and mentored 75 new personnel hired to fulfill various roles.
  • Provided coaching and mentoring to employees.

National Director of Operations

The Great Commission Christian Center
01.2000 - Current
  • Daily functions of the church
  • Collect information to process applications for the church, paying bills, and maintain business relationship for the center
  • Provide status and maintenance to the facility
  • General Secretarial duties, inside sales, sales representative support, accounts payable/receivable, computer application research.

Education

Criminal Justice

Wiley College
Marshall, TX

Skills

  • Operations Leadership
  • Job Assignments
  • Leadership Training
  • Motivational Leadership
  • Operational Efficiency and Safety
  • Quality Assurance
  • Performance Analysis
  • Hiring and Onboarding
  • Shift Coverage
  • Payroll Administration and Timekeeping
  • Performance Monitoring and Evaluation

Timeline

Transportation Dispatcher

Bay And Bay INC
02.2022 - 10.2023

Account Manager / Trainer

AT&T
02.2008 - 05.2010

Customer Service / Trainer

Harte Hanks
05.2006 - 12.2008

National Director of Operations

The Great Commission Christian Center
01.2000 - Current

Criminal Justice

Wiley College

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Wardell Stewart