WARDNER FRANCOIS
Fort Lauderdale,FL
Summary
Hands-on AV professional with extensive experience in AV installation, troubleshooting, and live streaming. Proven ability to enhance event experiences through reliable AV support, effective communication, and team coordination in fast-paced environments.
Overview
1
1
Certification
17
17
years of professional experience
Work History
AV Install & Repair Specialist II
Nova Southeastern University
01.2024 - Current
- Installed, configured, maintained, and troubleshot audiovisual systems for classrooms, lecture halls, and campus events, ensuring optimal performance.
- Diagnose issues involving AV systems, microphones, projectors, cameras, and network-connected devices; restore service in real time while managing urgent requests.
- Coordinated with faculty, staff, and event teams to deliver reliable AV operations and seamless multimedia presentations, enhancing user experience.
- Supported AV equipment maintenance and network integration while managing multiple priorities in a fast-paced campus environment.
Audio Engineer & Live Streaming Specialist
Production Team
01.2010 - Current
- Manage live-streaming setup and production to deliver high-quality online broadcasts.
- Operated and maintained professional audio systems, ensuring optimal sound quality for weekly services, concerts, and community events.
- Trained and supervised volunteers in audio mixing, stage setup, and troubleshooting to enhance event execution.
- Adapted AV solutions to effectively engage both in-person and online audiences.
Photographer / Videographer
Creative Event Studios
Sunrise, FL
01.2010 - Current
- Produced original video content for weddings, events, and corporate projects, ensuring high-quality delivery from setup to final product.
- Planned shots, lighting, props, and subject direction; edited video and organized production archives to facilitate efficient project workflows.
- Delivered polished productions that met client expectations and adhered to creative requirements, enhancing overall satisfaction.
Fiber Optic Technician
Optical tel
Coral Gables, Florida
02.2023 - 12.2024
- Installed, tested, repaired, and maintained fiber-optic cable systems, ensuring reliable telecommunications and network connectivity.
- Executed fiber-optic testing and troubleshooting with fusion splicers, OTDRs, and optical power meters to enhance system performance.
- Diagnosed fiber issues, executed repairs, and verified cable performance to ensure system reliability and quality.
Onsite Estimator
Ergeon Inc.
02.2022 - 01.2024
- Conducted on-site assessments to determine project requirements, ensuring accurate cost estimates aligned with client expectations.
- Collaborated with clients and project managers to enhance installation planning and execution, improving project workflow.
- Supported adherence to project quality and safety standards through precise site assessments and effective coordination.
Technical Support Representative
Asurion
01.2022 - 01.2024
- Troubleshot mobile devices, electronics, and smart home products, providing step-by-step technical guidance to enhance user satisfaction.
- Documented support cases and escalated complex issues to ensure timely resolution while prioritizing customer needs.
- Provided technical support for customers via phone and online chat.
- Diagnosed and resolved hardware and software issues efficiently.
- Assisted customers with device setup and troubleshooting processes.
Technical Support Agent / Sales Representative
AT&T
01.2020 - 01.2022
- Diagnosed service and account issues, activated accounts, and guided customers through technical solutions to enhance user satisfaction.
- Explained technical information clearly to non-technical users and documented support interactions for future reference.
- Recommended additional services and products tailored to customer needs, improving overall customer experience.
Sales Representative
Sutherland Global
01.2020 - 08.2021
- Promoted services and additional products, strengthening customer relationships and enhancing satisfaction.
- Supported customer retention and drove business growth through consultative service and strategic upselling.
- Managed customer relationships to enhance client satisfaction and loyalty.
- Conducted product demonstrations to showcase features and benefits effectively.
- Collaborated with team members to strategize sales approaches and techniques.
Education
Associate of Arts - Video Production
The Art Institute of Fort Lauderdale Inc.
Fort Lauderdale, FLAssociate's Degree - Christian Studies
Logos University Christian Online College
Jacksonville, FLHigh School Diploma -
Boyd H. Anderson High School
Lauderdale Lakes, FLSkills
- AV Installation & Configuration
- AV Troubleshooting
- AV System Integration
- AV Equipment Maintenance
- AV Signal Testing
- Preventive Maintenance
- Signal Flow
- Projectors
- Cameras
- Microphones
- Video Conferencing
- Live Event Setup
- Live Streaming
- Multimedia Troubleshooting
- AV System Diagnostics
- AV Cable Management
- Network-Connected AV
- Network Troubleshooting
- Test Meters
- Audio Production
- Streaming Software Management
- Troubleshooting
- Microsoft Office
- Customer Service
- Communication
- Problem Solving
- Training
- Team Collaboration
- Leadership
Career Focus
AV Event Production, AV Installation, AV Field Service, Audio/Visual Technician, Event Technology, Technical Support
Certification
- Extron Certification
Independent Experience
- Audio Engineer & Live Streaming Specialist, Event Production Team, Operate and maintain professional audio systems for weekly services, concerts, and community events., Manage live-streaming setup and production to deliver high-quality online broadcasts., Train and supervise volunteers on audio mixing, stage setup, and troubleshooting., Adapt AV solutions for both in-person and online audiences.
- Photographer / Videographer, Creative Event Studios, Produce original video content for weddings, events, and corporate projects from setup through delivery., Plan shots, lighting, props, and subject direction; edit video and organize production archives., Deliver polished productions aligned with client expectations and creative requirements.
Core Skills
AV Installation & Configuration, AV Troubleshooting, Preventive Maintenance, Signal Flow, Projectors, Cameras, Microphones, Video Conferencing, Live Event Setup, Event Logistics, Live Streaming, Fiber-Optic Installation, Fusion Splicing, OTDR Testing, Optical Power Meter Testing, Fiber Repair, Cable Maintenance, Troubleshooting, Audio Production, Network Troubleshooting, Network-Connected AV, Test Meters, Technical Documentation, OBS, Microsoft Office, Ticketing Systems, Customer Service, Communication, Problem Solving, Training, Volunteer Supervision, Team Collaboration, Leadership, Time Management
Timeline
AV Install & Repair Specialist II
Nova Southeastern University
01.2024 - Current
Fiber Optic Technician
Optical tel
02.2023 - 12.2024
Onsite Estimator
Ergeon Inc.
02.2022 - 01.2024
Technical Support Representative
Asurion
01.2022 - 01.2024
Technical Support Agent / Sales Representative
AT&T
01.2020 - 01.2022
Sales Representative
Sutherland Global
01.2020 - 08.2021
Audio Engineer & Live Streaming Specialist
Production Team
01.2010 - Current
Photographer / Videographer
Creative Event Studios
01.2010 - Current
Associate of Arts - Video Production
The Art Institute of Fort Lauderdale Inc.
Associate's Degree - Christian Studies
Logos University Christian Online College
High School Diploma -
Boyd H. Anderson High School