Waria Johnson

Fraud Operations Specialist

JPMorgan Chase

06.2004 - Current

Analyzed transaction data to identify potential fraud patterns and trends.
Collaborated with cross-functional teams to enhance fraud detection processes.
Conducted investigations into flagged transactions, ensuring thorough documentation and resolution.
Implemented process improvements that streamlined workflows and increased operational efficiency.
Monitored real-time alerts, prioritizing responses based on risk assessment criteria.
Maintained accurate records of all investigated cases, ensuring proper documentation for audit purposes and regulatory compliance.
Contributed to a positive work environment by fostering teamwork, open communication, and professional development opportunities among team members.
Played a key role in the development and implementation of new fraud prevention initiatives, resulting in a significant reduction in overall fraud losses.
Collaborated with cross-functional teams to identify potential fraud risks and implement preventive measures.
Conducted in-depth analysis of transaction data to identify trends, patterns, and anomalies indicative of fraudulent activity.
Improved operational efficiency by streamlining fraud investigation processes and procedures.
Provided exceptional customer service during sensitive situations involving identity theft or account compromise while preserving customer trust in the company''s security measures.
Enhanced customer satisfaction with proactive communication and timely resolution of fraud cases.
Successfully managed multiple priorities simultaneously under tight deadlines while maintaining a high level of accuracy in case investigations.
Evaluated the effectiveness of current fraud prevention tools, recommending improvements based on industry best practices.
Stayed abreast of emerging fraud trends to continuously refine detection methodologies and approaches.
Demonstrated excellent problem-solving skills in identifying root causes of fraud and recommending appropriate solutions to minimize future occurrences.
Mitigated financial loss through prompt identification and resolution of unauthorized transactions.
Participated in regular meetings with senior management to discuss key performance metrics, challenges, and recommendations for improvement.
Contacted customers directly to notify of fraudulent activity and minimize impacts.
Managed complex escalations professionally and ethically, balancing risk reduction with customer service considerations.
Evaluated customer data to identify and prevent fraudulent activities.
Reviewed transactions and receipts to identify any suspicious activity.
Managed high-volume inbound and outbound calls to resolve customer inquiries regarding account statuses.