WARIEL BUTLER
SPRING,TX
Summary
Detail-oriented healthcare operations and quality review professional with 4+ years of experience supporting Veterans Evaluation Services and reviewing medical documentation in remote environments. Experienced reviewing Medical Disability Examination (MDE) reports, Disability Benefits Questionnaires (DBQs), medical records, and supporting documentation for accuracy, completeness, compliance, and quality assurance. Skilled in provider communication, case management, medical terminology, HIPAA compliance, documentation review, and workflow coordination. Proven ability to maintain detailed case notes, resolve documentation discrepancies, and consistently exceed productivity, quality, and turnaround-time goals in high-volume environments.
Overview
12
12
years of professional experience
Work History
Report Tracking Specialist (Remote)
Maximus Veterans Evaluation Services
(Remote)
03.2022 - Current
- Reviewed medical documentation, examination reports, and case records for accuracy, completeness, and compliance with Veterans Evaluation Services quality standards.
- Perform quality assurance reviews to identify documentation discrepancies, missing information, typographical errors, and inconsistencies prior to final processing.
- Collaborate with medical providers and internal departments to obtain corrections, clarifications, and required supporting documentation.
- Verify completion of required medical records, diagnostic testing, and supporting evidence before case submission.
- Maintain detailed case notes, workflow updates, and documentation status within CRM systems to support effective case tracking.
- Conduct daily case queue management to ensure timely follow-up, proper documentation, and adherence to service-level requirements 400 Cases Per day
- Escalate complex cases requiring additional review and coordinate with appropriate stakeholders to facilitate resolution.
- Consistently meet or exceed productivity, turnaround-time, and quality performance metrics in a high-volume remote environment.
- Protect confidential patient information and maintain strict HIPAA compliance throughout all stages of case processing.
Customer Service Representative – Healthcare Enrollments
American Specialty Health
Remote
03.2020 - 10.2022
- Maintained a 95% customer resolution rate while managing high-volume healthcare enrollment inquiries.
- Verified healthcare information and documented customer interactions accurately.
- Managed phone, email, and chat communications while meeting quality and production goals.
Guest Experience Expert
Marriott Marquis Houston
Houston Texas
12.2016 - 11.2020
- Resolved guest concerns, trained new employees, and maintained accurate documentation.
Customer Service Representative
Walmart
Houston
09.2014 - 12.2016
- Provided frontline customer support, processed account updates, and assisted with employee onboarding.
Education
Bachelor of Science - Health Studies
Texas Southern University
Houston, TX05.2027
Associate of Applied Science - Health Science
Houston Community College
Houston, TX05.2020
Skills
- Medical Documentation Review
- Medical Terminology
- Provider Communication
- Case Management
- HIPAA Compliance
- Medical Claims Processing
- CRM Systems
- Queue Management
- Data Entry
Timeline
Report Tracking Specialist (Remote)
Maximus Veterans Evaluation Services
03.2022 - Current
Customer Service Representative – Healthcare Enrollments
American Specialty Health
03.2020 - 10.2022
Guest Experience Expert
Marriott Marquis Houston
12.2016 - 11.2020
Customer Service Representative
Walmart
09.2014 - 12.2016
Bachelor of Science - Health Studies
Texas Southern University
Associate of Applied Science - Health Science
Houston Community College