WARIS (Mike) DUGAN
Orlando,FL
Summary
Dynamic leader with a proven track record at Murphy Auto Group, enhancing profitability by 8% annually through strategic financial management and exceptional team leadership. Skilled in fostering customer relationships, adept at driving operational efficiencies and sales growth. Expert in inventory optimization and staff development, demonstrating strong analytical and interpersonal abilities. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
20
20
years of professional experience
Work History
Used Car Director
Murphy Auto Group - Miracle Toyota
Haines City
05.2024 - Current
- Maintained a consistent inventory of quality used cars.
- Managed used car inventory and sales processes, driving revenue growth and operational efficiency.
- Oversaw used car department, implementing strategies to maximize profitability and customer satisfaction.
- Directed all aspects of used car operations, ensuring optimal inventory management and sales performance.
General Manager / Executive Manager
Murphy Auto Group - Miracle Nissan of Augusta
Augusta, GA
10.2021 - 05.2024
- General Manager with a proven track record in overseeing dealership operations, driving sales growth, and enhancing customer satisfaction
- Strong leadership abilities, with expertise in developing high-performing teams and implementing operational efficiencies to maximize profitability
- Key Responsibilities:
- Direct overall dealership operations, including sales, service, finance, and marketing, to achieve company objectives and profitability goals
- Develop and execute strategic business plans that align with market trends and customer demands
- Lead and mentor department managers, fostering a culture of collaboration and accountability to enhance team performance
- Analyze financial reports and key performance indicators (KPIs) to make informed decisions and drive operational improvements
- Ensure compliance with industry regulations, manufacturer guidelines, and internal policies to mitigate risks
- Cultivate strong relationships with customers, vendors, and community stakeholders to enhance the dealership's reputation and market presence
- Oversee inventory management and pricing strategies to optimize vehicle turnover and profitability
Sales Manager / Used Car Sales Manager / Finance Director / GSM
Murphy Auto Group - Miracle Toyota
Haines City, FL
10.2016 - 09.2021
- Expertise in leading sales teams to exceed targets, enhance customer engagement, and drive profitability
- Adept at analyzing market trends and implementing effective sales strategies to maximize revenue growth and ensure customer satisfaction
- Key Responsibilities:
- Direct and mentor a team of sales associates to achieve and surpass monthly and annual sales goals
- Develop and execute strategic sales plans, leveraging market analysis to capitalize on growth opportunities
- Foster strong customer relationships by ensuring a high level of service and support throughout the sales process
- Monitor inventory levels and adjust pricing strategies to optimize profitability and inventory turnover
- Collaborate with marketing teams to create promotional campaigns that drive traffic to the dealership
- Conduct regular training sessions to enhance staff product knowledge, sales techniques, and customer service skills
- Analyze sales performance metrics and provide actionable insights to senior management for strategic decision-making
Finance Manager
Murphy Auto Group - Miracle Toyota
Albany, GA
05.2013 - 09.2016
- Detail-oriented Finance Manager
- Skilled in managing financing strategies, credit approvals, and dealership financial performance
- Proven ability to enhance profitability through effective budgeting and cost management
- Key Responsibilities:
- Oversee financial operations for automotive dealerships, including budgeting, forecasting, and financial reporting
- Analyze sales trends and inventory levels to optimize finance and sales strategies
- Manage the credit approval process, ensuring compliance with lender guidelines and company policies
- Develop and implement training programs for sales staff on financing options and compliance
- Collaborate with sales and service departments to maximize profitability and customer satisfaction
- Prepare and present financial performance reports to upper management
Sales/Finance Manager
Holler Classic Automotive
Orlando, FL
09.2008 - 03.2011
- Manage daily operations
- Oversee sales, operations, loss prevention and other metrics as assigned by company
- Manage a staff of 25 sales associates
- Accountable for assigning Departments of Responsibility to managers and developing these roles
- Driven in excellent customer service
- Ensure a high level of customer satisfaction
- Negotiate car prices and aid customers to purchase additional car warranties, insurances and benefits
- Manage weekly and monthly sales numbers
- Maintain a professional relationship with all levels of staff
- Consistently recruiting and training to build a successful sales team
- Daily bank reconciliation and deposit verification
- Attend all district meetings to improve on company policies, sales strategies, marketing and employee training
- Maintain a high PRU
- Get loans approved for customers from different banks and loan offering institutes
- Process paper work in a timely manner, ensuring car purchase was a smooth process
Branch Manager
Classic Check Cashing
Orlando, FL
10.2006 - 06.2008
- Responsible for managing the monthly operations of a $1.8 million plus store
- Make business and marketing decisions to maximize sales
- Enforce a strict customer service policy while maintaining a positive work environment
- Manage a staff of 4 sales associates
- Call banks and other institutions to verify checks and employment
- Develop and train staff on a daily basis
- Lead by example and set attainable goals for all staff
- Exceptional time management and organizational skills
- Manage and balance cash flow on a daily basis responsibly
- Enforce all policies and procedures as defined by company
- Coordinate with District Manager to problem solve all store's issues in a timely manner
- Demonstrate positive decision making skills and exhibit excellent judgment
- Manage daily deposits and balanced monthly bank ledger
- Deal with customer service concerns and complaints, by phone, email and in person
- Utilize effective communication skills with coworkers and customers
- Handle customer inquiries in a positive, professional manner
- Competent administrative skills including weekly, monthly, quarterly and yearly file management
- Manage payroll and oversee all business related expenses
- Enforce all Human Resource policies dictated by corporate and government
- Accepts responsibility for self and takes ownership of staff and store
- Train new management and develop associates for internal promotions
- Consistently increase stores' revenue annually by a minimum of 8 percent
Administrative Manager
Maxs Market
Orlando, FL
08.2004 - 09.2006
- Develop positive working relationships with both clients and coworkers
- Oversee office payroll
- Create ledger system to manage and track office expenses
- Process accounts receivable and accounts payable
- Efficient in data entry
- Arrange meetings and conferences
- Order and keep up to date with inventory
- Order merchandise from different vendors, keep logs for supply and demand
- Receive and deliver all mail to appropriate personnel
- Ability to manage multi line phone system
- Strong communication skills both verbal and written
- Manage high volume workload
- Exhibit a high level of discretion and confidentiality
- Well organized and highly efficient working in a multi-tasking environment
- Manage inventory on a weekly basis
Education
Bachelors - Commerce
University of Karachi
Karachi, Pakistan05.2006
High School Diploma -
Commecs Institute of Business Management
Karachi, Pakistan05.2004
Skills
- POS systems
- MS Word
- MS Excel
- CDK
- Dealer track
- V Auto
- Route 1
- CDK
- Eleads
- Vin Solutions
- Vin Tel
Timeline
Used Car Director
Murphy Auto Group - Miracle Toyota
05.2024 - Current
General Manager / Executive Manager
Murphy Auto Group - Miracle Nissan of Augusta
10.2021 - 05.2024
Sales Manager / Used Car Sales Manager / Finance Director / GSM
Murphy Auto Group - Miracle Toyota
10.2016 - 09.2021
Finance Manager
Murphy Auto Group - Miracle Toyota
05.2013 - 09.2016
Sales/Finance Manager
Holler Classic Automotive
09.2008 - 03.2011
Branch Manager
Classic Check Cashing
10.2006 - 06.2008
Administrative Manager
Maxs Market
08.2004 - 09.2006
Bachelors - Commerce
University of Karachi
High School Diploma -
Commecs Institute of Business Management