Waritsara Seekhambor
Lafayette,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shipping/Receiving Clerk
Professional Arts Pharmacy
01.2024 - Current
- Processed patient credit card payments for pharmacy sales through the pharmacy’s POS system, ensuring accuracy and attention to detail.
- Anticipated prescriber and customer needs, resolving issues quickly with forward-thinking solutions to ensure customer satisfaction.
- Actively pursued opportunities for continuous learning and personal growth to increase credibility with prescribers and customers.
- Learned and adhered to pharmacy policies, processes, procedures, regulations, accreditation standards, and best practices.
- Contributed to continuous improvement of workflows and processes to enhance efficiency, customer satisfaction, and team engagement.
- Provided proactive support to pharmacy team members in various duties, including pharmacy upkeep, point-of-sale operations, shipping, and inventory management.
- Communicated effectively by asking the right questions and documenting necessary information in computer systems.
- Offered patients the option to speak with a pharmacist for clinical questions when needed.
- Respected patient privacy and confidentiality, ensuring discussions were held in appropriate, private settings.
- Accurately packaged medications for shipment, ensuring stability, durability, and usability, and followed cold chain validated pack-out procedures for refrigerated products.
- Managed the selection of courier vendors and methods (e.g., UPS, FedEx) and ensured adherence to shipping policies and procedures.
- Performed quality checks on outgoing shipments to ensure correct medication was sent to the correct patient.
- Restocked and refilled pharmacy supplies, including vials, lids, and medications, ensuring inventory was maintained.
- Managed delivery exceptions by contacting couriers and patients to resolve issues and ensured timely deliveries.
- Handled all packaging, weighing, labeling, and mailing for USPS, UPS, and FedEx deliveries.
- Ensured all incoming medication orders were entered and properly stocked for efficient processing.
- Made diligent efforts to contact patients for payment information confirmation, including follow-up calls as necessary.
- Prepared medication packages for courier deliveries, entering demographics and payment information.
- Monitored stock levels, verified incoming supplies, and reported any shortages or outdated medications to supervisors.
- Answered telephones, directed calls to appropriate personnel, and escalated clinical questions to pharmacists.
- Completed daily, weekly, and monthly cleaning tasks to maintain a clean and organized work area to prevent cross-contamination.
- Proficient in FedEx Ship Manager and UPS WorldShip systems for shipping.
- Demonstrated ability to manage patient data accurately while maintaining confidentiality and adhering to HIPAA regulations.
Server
Pedro's tacos & tequila bar
04.2023 - 01.2024
- Greet customers with kind and courteous service to give them great dining experience.
- Adapt to a fast pace environment and stay focused during big rushes.
- Adequately take orders and remember food orders for big parties of 10-30 people.
- Properly work with other servers, customers and kitchen workers to ensure service is well met.
- Learn communication in an environment where Spanish is the main dialect spoken.
- Memorized and stayed up to date to constantly changing specials for customers.
Server
Mimi's Fresh Asian Cuisine.Thai Buffet
11.2022 - 04.2023
- Recorded customers' food and drink orders and met their demands to the greatest standard.
- Communicated food orders to the kitchen staff clearly and promptly.
- Remained fully knowledgeable about the food and specials.
- Cleaned and reset tables quickly and effectively for new customers, resulting in significantly shorter wait times.
- Worked in environment where different languages (thai/Laos) was spoken and had to be understood fluently.
- Constantly walking and standing.
- Lifting food trays and heavy plates
Hostess
Pedro's taco and tequila bar
04.2022 - 01.2023
- Be the face of the restaurant and greet customers as they walk in.
- In charge of all phone calls and meet the requirements that are needed wether it be to place orders, make reservations, or speak to a manager.
- Memorize what tables are in use and where to sit customers.
- Remind servers when they received a table and where they are located.
- On occasions help clean tables so that I may sit customers there.
- Had to adapt and learn a little Spanish to be able to greet and sit customers who didn't speak English
- Take reservations and keep track of the current days reservation list to set up their tables.
Hostess
Shinto Japanese Restaurant
06.2019 - 09.2019
- Greeting customer while in charge of phone calls.
- Sat customers and showed them to table. Took reservations.
- Customer’s service on daily basis
- Memorize menus and the description
- In charge of advising servers know what table they had
- Multi tasking
Education
No Degree - Nursing
Louisiana State University of Eunice
Eunice, LA05-2027
High School Diploma -
Acadiana High School
Lafayette, LA05-2021
BLS -
American Heart Association
Lafayette, LASkills
- Organizational Skills
- Food Service
- Customer service
- Communication skills
- Critical thinking
- Serving Experience
- POS
- Time management
- Restaurant Experience
- Shipping & receiving
- Computer skills
- Attention to detail
Certification
- BLS Certification
Languages
Thai - Fluent
Laos - Intermediate
English - Fluent
Spanish - Beginner
Timeline
Shipping/Receiving Clerk
Professional Arts Pharmacy
01.2024 - Current
Server
Pedro's tacos & tequila bar
04.2023 - 01.2024
Server
Mimi's Fresh Asian Cuisine.Thai Buffet
11.2022 - 04.2023
Hostess
Pedro's taco and tequila bar
04.2022 - 01.2023
Hostess
Shinto Japanese Restaurant
06.2019 - 09.2019
No Degree - Nursing
Louisiana State University of Eunice
High School Diploma -
Acadiana High School
BLS -
American Heart Association
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