Summary
Overview
Work History
Education
Skills
Timeline
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WARKEYER PRAYOR

Southaven,MS

Summary

Dynamic Customer Service Representative with a proven track record at Connexion Point, excelling in conflict resolution and fostering customer loyalty. Skilled in active listening and data entry, I consistently enhance customer satisfaction and retention through empathetic communication and informed product recommendations, driving business success in high-pressure environments.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Connexion Point
09.2017 - 12.2019
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.

Customer Service Representative

ACE Cash Express Inc.
01.2015 - 07.2017
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Contributed to positive team culture, driving motivation and productivity among peers.
  • Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Participated in training programs to enhance product knowledge and customer service skills.

School Administrative Assistant

Quitman County School District
08.2011 - 08.2015
  • Ensured smooth day-to-day operations through prompt resolution of facility maintenance issues such as repairs or installations.
  • Provided support during standardized testing periods by organizing test materials securely before distribution to classrooms.
  • Assisted in creating a safe school environment by updating emergency protocols regularly.
  • Reduced meeting preparation time with thorough planning of agendas, securing conference rooms, and arranging audiovisual equipment as needed.
  • Promoted a positive learning environment by managing supply inventory for classrooms and ensuring necessary materials were readily available.
  • Increased parent-teacher communication through timely and well-written newsletters, notices, and announcements.
  • Assisted in budget management by accurately tracking expenses and maintaining detailed financial records.
  • Collaborated with teachers to plan field trips by coordinating transportation arrangements and obtaining required permissions from parents.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Established administrative work procedures to track staff's daily tasks.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Enforced punctuality among students with consistent monitoring of tardiness records.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Education

High School Diploma -

South Haven High School
735 Rosco RD W
06-1994

Skills

  • Critical thinking
  • Data entry
  • Customer relations
  • Relationship building
  • Call center experience
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge

Timeline

Customer Service Representative

Connexion Point
09.2017 - 12.2019

Customer Service Representative

ACE Cash Express Inc.
01.2015 - 07.2017

School Administrative Assistant

Quitman County School District
08.2011 - 08.2015

High School Diploma -

South Haven High School

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