Warkiria Torres
South Hackensack,NJ
Summary
Offering excellent clinical and patient relations skills gained through extensive experience within high volume dental practices. Earning consistent praise from patients and employers, I am an amazing teamplayer.
Overview
23
23
years of professional experience
Work History
Office Manager
Sherif Radwan DDS LLC
01.2002 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Dental Assistant
Dental Implant Dynamics
02.2015 - 01.2017
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared and arranged instruments, medications and required materials for dental procedures.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
Front Desk Receptionist
Dental Aesthetics Studio
02.2010 - 04.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
Dental Front Office Receptionist
Bryant Park Dental Associates
01.2006 - 01.2010
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
Education
No Degree - Dental Hygiene
Hostos Community College of The City University of New York
The Bronx, NY06.2005
Skills
- Project Management
- Information Protection
- Workflow Planning
- Sorting and Labeling
- Dental Impressions
- Taking X-Rays
- Patient Intake Procedures
- Team Collaboration
- Four-Handed Procedures
- Dental Office Administration
- Insurance Billing
- Manage Schedules
Timeline
Dental Assistant
Dental Implant Dynamics
02.2015 - 01.2017
Front Desk Receptionist
Dental Aesthetics Studio
02.2010 - 04.2012
Dental Front Office Receptionist
Bryant Park Dental Associates
01.2006 - 01.2010
Office Manager
Sherif Radwan DDS LLC
01.2002 - Current
No Degree - Dental Hygiene
Hostos Community College of The City University of New York
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