Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Warlas Deoliveira

Miami

Summary

Energetic Dedicated customer service professional with 12 years of experience. Solid team player with positive demeanor and proven skills in establishing rapport with clients. Committed to maintaining professional relationships to increase profitability and business results.

Overview

26
26
years of professional experience

Work History

Patient Care Coordinator

Sanitas GuideWell Medical Center
01.2022 - Current
  • Maintained confidentiality of patient data and condition
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Coordinated transportation to get patients to and from medical appointments.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.

Restaurant Manager

Rotelli Pizza and Pasta
11.2016 - 04.2022
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.

Assistant Manager

Junior's Pizzeria
04.2012 - 09.2016
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Event Planner & Office Assistant

OBC Online Business Creator
11.2010 - 04.2012
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Performed event coordination for larger parties and gatherings.
  • Coordinated with participating vendors during event planning.
  • Corresponded with clients to answer questions and resolve issues.
  • Established working relationships with clients by organizing various events.

Assistant Manager

Ken's Restaurant
01.1998 - 12.2006
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, addre
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.

Education

Associate of Arts - Medical Office Management

Quincy College
Quincy, MA
01.2024

Certificate - Holistic Health

Holistic Massage Training Institute
Miami, FL
05.2023

Associate of Science - Medical Assisting

Lincoln Technical Institute -
Lowell, MA
04.2020

Skills

  • Client Relationship Management
  • Guest Complaint Resolution
  • Local Attraction Knowledge
  • Customer Rapport
  • Work Planning and Prioritization
  • Operational Efficiency
  • Computer Skills
  • Decision-Making
  • Assignment Delegation
  • Brand Management

Languages

Spanish
Full Professional
Portuguese
Native or Bilingual

Timeline

Patient Care Coordinator

Sanitas GuideWell Medical Center
01.2022 - Current

Restaurant Manager

Rotelli Pizza and Pasta
11.2016 - 04.2022

Assistant Manager

Junior's Pizzeria
04.2012 - 09.2016

Event Planner & Office Assistant

OBC Online Business Creator
11.2010 - 04.2012

Assistant Manager

Ken's Restaurant
01.1998 - 12.2006

Associate of Arts - Medical Office Management

Quincy College

Certificate - Holistic Health

Holistic Massage Training Institute

Associate of Science - Medical Assisting

Lincoln Technical Institute -

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Warlas Deoliveira