Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
Generic
Warnakulasuriya Sharala Christine Fernando

Warnakulasuriya Sharala Christine Fernando

Al Thumama, Doha

Summary

Motivated HR & Payroll Professional always seeking opportunities to support the department and pursue deeper knowledge about the field.
Well-versed in checking time, leave and contribution amounts. Organized and resourceful problem-solver with good multitasking skills and expertise in ADP and Oracal. Skilled at assisting with smooth and efficient payroll operations. Experienced in processing bi-monthly & weekly payroll for over 800 employees. Knowledgeable about gathering data, uncovering problems and developing proactive solutions. Detail-oriented administrative professional bringing 4 years' experience in payroll Human Resource operations with a goal-oriented approach. Proficient in processing wage garnishments, comparing data and adding expense reimbursements.

Overview

9
9
years of professional experience

Work History

Assistant Manager HR & Payroll

Maxies and Company (Pvt) Ltd
09.2019 - 07.2023
  • Scanned and maintained confidential employee information and records.
  • Ran reports to track metrics such as employee turnover, headcount and new hires.
  • Maintained employee and contract files to keep company in compliance with current laws and coordinate office activities and vendor relations.
  • Answered employee requests and questions related to benefits and compensation.
  • Created job descriptions and posted on various websites to attract new candidates within target market.
  • Managed full-cycle recruiting process by sourcing, screening and interviewing candidates.
  • Conducted pre-employment tests and in-person interviews.
  • Reviewed and maintained employee punches to verify correct pay each pay period.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Recruited top talent to maximize profitability.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.

Customer Care Officer

Mobitel
05.2014 - 01.2015
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Kept accurate records of all customer interactions and transactions.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Maintained and managed customer files and databases.

Education

Advanced Certificate Diploma in HR Management - Human Resources Management

Chartered Institute of Personal Management
Sri Lanka - Colombo
2022

BBA (Hons) - Financial Management

University Of Jaffna
Sri Lanka
2019

Higher National Diploma - Taxation

Sri Lanka Institute of Taxation
Sri Lanka - Colombo
2013

G.E.C Advanced Level -

Holy Family Convent
Sri Lanka - Wennappuwa
2013

Skills

  • Ability to quickly embrace new ideas and methods
  • Extensive knowledge of payroll functions including preparation, balancing, internal control, and payroll taxes
  • Excellent organizational skills and attention to detail
  • Strong analytical and problem-solving skills
  • Strong supervisory and leadership skills
  • Proficient with Microsoft Office Suite or related software
  • Proficient with payroll software

Languages

Sinhala
Native language
Tamil
Intermediate
B1
English
Intermediate
B1
Telugu
Elementary
A2

Accomplishments

  • Maximized team knowledge and productivity by implementing well-placed training procedures.
  • Implemented a compensation policy that increased employee retention by 30%.
  • Introduced the concept of ongoing training procedures for existing staff, increasing customer service quality by 50%.
  • Increased HR department efficiency by implementing electronic signatures and document imaging functions.
  • Improved relations between employees and management by effectively implementing team-building activities.

Affiliations

Member of Commerce Union Holy Family Convent - 2013

Treasurer of National Youth Service council - 2012

Member of Catholic Student Society

Timeline

Assistant Manager HR & Payroll

Maxies and Company (Pvt) Ltd
09.2019 - 07.2023

Customer Care Officer

Mobitel
05.2014 - 01.2015

Advanced Certificate Diploma in HR Management - Human Resources Management

Chartered Institute of Personal Management

BBA (Hons) - Financial Management

University Of Jaffna

Higher National Diploma - Taxation

Sri Lanka Institute of Taxation

G.E.C Advanced Level -

Holy Family Convent
Warnakulasuriya Sharala Christine Fernando