Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Affiliate Representitve
TYR
Pearl River, NY
11.2023 - 03.2024
Managed over 100 gym accounts in the Northeast region, ensuring optimal customer satisfaction.
Handled multiple custom apparel orders from gyms, overseeing the entire process from order placement to delivery.
Collaborated in the creation of personalized gym websites, integrating custom apparel and home pages.
Designed and distributed flyers, both digital and print, for every account, effectively marketing the program to members.
Successfully brought in monthly sales ranging from $20,000 to $30,000.
Demonstrated proficiency in Salesforce, streamlining account management and sales tracking.
Organized pop-up stores at various gym events, generating an average of $1,000 to $3,000 per event.
Conducted product knowledge sessions, contributing to enhanced brand awareness and customer education.
Planned and executed weekly visits to gyms, fostering stronger relationships with clients.
Assistant Manager/ Events Retail Manage
NOBULL
Pearl River, NY
06.2019 - 05.2023
Events Manager: Collaborated with cross-functional teams to ensure seamless event execution, from concept to post-event evaluation. Contributed to the growth of the business by consistently delivering outstanding event experiences and maintaining high client satisfaction levels.
Manager Duties: Demonstrated leadership skills by assisting in the management of day-to-day operations, ensuring smooth workflow and efficient customer service. Contributed to decision-making processes by providing valuable insights and recommendations to enhance overall store performance.
Point Of Sale: Proficiently operated point-of-sale systems to process customer transactions accurately and efficiently. Collaborated with the team to troubleshoot POS system issues and provide timely resolutions.
Product Trainer: Conducted comprehensive product training sessions for customers, ensuring they had a deep understanding of product features, benefits, and usage. Demonstrated exceptional communication skills by effectively explaining complex product concepts to diverse audiences via phone, email, and chat.
Customer Service: Proficiently resolved customer issues both virtually and on-site, prioritizing timely and polite resolutions. Provided comprehensive support and product recommendations to customers, enhancing their overall experience.
Virtual retail: assist customers remotely through phone, email, and chat. Every month I help 200 plus people for product assistance, customer service, and sales. I average $8,000 plus in sales per month. Used my knowledge of the company to help customers feel confident to shop online.
Skills
Microsoft programs
Zendesk
Shopify
Spotfire
Square
Repspark
Strong follow up skills
Communication
Able to grasp new concepts quickly
highly organized
Problem Solver
Exceptional written and verbal communication skills
Worked at big corporate events: CrossFit Games (3 years), PGA Fedex Championship, PGA Players championship, Superbowl/ PGA Waste management, and New england Patriots Activations.