Warner Mckitrick
Jackson
Summary
Dynamic Facility Maintenance Technician with a proven track record at Travel Centers of America, excelling in equipment maintenance and customer service. Achieved a 95% mission readiness rate while leading teams and enhancing operational efficiency. Skilled in troubleshooting and performance management, driving improvements that elevate customer satisfaction and team performance.
Overview
16
16
years of professional experience
Work History
Facility Maintenance Technitin
Travel Centers of America
Dexter
01.2021 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Performed fuel dispenser repairs and troubleshot fueling issues.
- Perform repairs in basic electrical, plumbing, and HVAC repairs
- Perform monthly EPA checklist and OWS inspections
Profit Center Manager
Travel Centers of America
Dexter
04.2020 - 12.2021
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted performance reviews for team members.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Controlled parts inventory worth over $100,000.
- Performed weekly payroll.
- Increased shop profits up 3 consecutive month breaking sales records
Profit Center Manager
Travel Center of America
Tekonsha
09.2018 - 09.2020
- Monitored daily sales activities to identify areas for improvement and develop strategies to maximize profits.
- Developed and maintained a comprehensive budgeting system to ensure financial objectives were met.
- Implemented cost reduction initiatives across all profit centers while maintaining quality standards.
- Analyzed customer feedback data to identify trends in product performance and customer satisfaction.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted performance reviews for team members.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with regulatory requirements and industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Instructor
US Army
Fort Lee
01.2015 - 09.2017
- Training new Soldiers on HETT vehicle system
- Initiated a new training platform for the air brake system and the Central Tire Inflation System (CTIS)
- Designed all the training aids for trainees to utilize to gain proficiency before preforming hands on training
- Marched soldiers to and from the school house
- Instructed physical training with soldiers each day to ensure their physical readiness
Battalion Motor Sergent
US Army
Fort Caron
10.2009 - 01.2015
- Was responsibly for over 900 pieces of military equipment, and over 2 million dollars in on hand parts
- Designed equipment service schedules to ensure all equipment was mission ready at all times.
- Maintained a 95% mission readiness rate for the whole battalion
- Executed multiple Combat deployments with zero loss of equipment and personal
Education
High School Diploma -
Morenci High School
Morenci, MI06-1999
Skills
- Customer service
- Equipment maintenance
- Electrical repairs
- Plumbing repairs
- HVAC maintenance
- Inventory management
- Budgeting
- Employee training
- Team leadership
- Performance management
- Problem solving
- Time management
- Customer relations
- Leadership
- Communication
- Troubleshooting
- Active listening
- Public speaking
Accomplishments
- I have attended several Leadership course while in the Miliary.
- Certified Military Instructor
Timeline
Facility Maintenance Technitin
Travel Centers of America
01.2021 - Current
Profit Center Manager
Travel Centers of America
04.2020 - 12.2021
Profit Center Manager
Travel Center of America
09.2018 - 09.2020
Instructor
US Army
01.2015 - 09.2017
Battalion Motor Sergent
US Army
10.2009 - 01.2015
High School Diploma -
Morenci High School
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