Warner Vargas
Cary,NC
Summary
Network Engineer with 13+ years of experience. Known for unparalleled productivity and efficient task completion. Specializes in project management, process optimization, and technical troubleshooting to deliver high-quality solutions. Excels in critical thinking, strong communication, and collaboration, ensuring seamless integration of engineering principles with client needs for optimized outcomes based on trust and strong relationships. Adept at contributing to the delivery of projects and improving the overall operation of projects. Proficient in documentation, reporting, and knowledge transfer.
Overview
9
9
years of professional experience
Work History
Data Center Consulting Engineer
Cisco Systems, Inc.
Durham, NC
04.2021 - Current
- Provide planning, designing, implementation, operation, and optimization assistance to Advanced Services Customers around Cisco's Data Center Nexus solutions.
- Partnered with customer network engineers to support Nexus device operations on a regular basis (code planning, new feature addition, configuration changes, and more).
- Conducted regular checks on customer Nexus devices to ensure prompt identification of issues related to Field Notices, Software Defects, and Security Vulnerabilities. Proactively coordinated disclosure and assisted in executing remediation plans.
- Ensured adherence to Cisco's best practices and recommendations by analyzing designs and configurations for current and future possible deployments. Recommended changes based on findings.
- Engaged in QBR (Quarterly Business Review) strategic executive meetings, sharing previous successes, and defining goals for the following quarter while clarifying any doubts from the audience about the current status or future planning for the Nexus NX-OS devices.
- Provided knowledge transfers to the customer's Nexus operations staff, based on customer interest and needs.
- Built strong relationships with assigned accounts to understand their challenges and objectives, while working with other internal Cisco teams to identify use cases that drive value and business outcomes. This was fundamental when discussing service renewals for BCS/LCS services.
Technical Consulting Engineer
Cisco Systems
Durham, United States
03.2019 - 04.2021
- Technical Assistance Center (TAC) engineer.
- Provided technical assistance to customers worldwide by troubleshooting different Nexus (NX-OS) platforms, such as the Nexus 7K and 9K devices.
- Performed system analysis, troubleshooting, and debugging of client Nexus platforms.
- Manage different customer issues by setting expectations and meeting/exceeding them to achieve the highest level of customer satisfaction.
- Recommend technical solutions to improve customer day-to-day operations, security posture, and incident response to prevent recurring issues.
- Effectively communicate/escalate issues to engineering within Cisco and deliver resolutions/workarounds to the customer.
Data Center Network Consulting Engineer
GDH Consulting at Cisco Systems
Durham, United States
10.2017 - 10.2018
- Provide planning, designing, implementation, operation, and optimization assistance to Advanced Services Customers around Cisco's Data Center Nexus solutions.
- Addressed emergent concerns and technical problems by assisting the customer with developing action plans and appropriate solutions based on their needs and goals.
- Conducted regular checks on customer Nexus devices to ensure prompt identification of issues related to Field Notices, Software Defects, and Security Vulnerabilities. Proactively coordinated disclosure and assisted in executing remediation plans.
- Engaged in QBR (Quarterly Business Review) strategic meetings, sharing previous successes and defining goals for the following quarter.
Network Implementation Engineer
Sungard AS
Heredia, Costa Rica
07.2016 - 04.2017
- Contributed to the development of network setups based on client specifications.
- Collaborated with project managers and other team members to strategize and execute customer solutions in an effective and timely manner.
- Provided technical support to customers during the implementation of new deployments.
SSE Network Support
Syniverse Technologies
San Jose, Costa Rica
09.2015 - 07.2016
- Assisted in diagnosing and fixing network issues among different technologies (routing, switching), contributing to improved system performance.
- Worked alongside cross-functional network teams to provide seamless assistance to customers globally.
Education
CCIE Certification - Data Center -
Cisco Systems, Inc
Cisco Certified Specialist - Data Center Core -
Cisco Systems, Inc
CCNP Enterprise -
Cisco Systems, Inc
Cisco Certified Specialist - Enterprise Advanced Infrastructure Implementation -
Cisco Systems, Inc
Cisco Certified Specialist - Enterprise Core -
Cisco Systems, Inc
Cisco Certified DevNet Associate -
Cisco Systems, Inc
CCNA -
Cisco Systems, Inc
Skills
- Strong Organizational Skills
- Strong Written Communication
- Problem-Solving Oriented
- Relationship Building
- Analytical Thinking
- Able to work and deliver under pressure
Languages
English
Full Professional
Spanish
Native/ Bilingual
Affiliations
- Outdoors.
- Sports.
- Reading and Financial Education.
- Animal rescue.
Timeline
Data Center Consulting Engineer
Cisco Systems, Inc.
04.2021 - Current
Technical Consulting Engineer
Cisco Systems
03.2019 - 04.2021
Data Center Network Consulting Engineer
GDH Consulting at Cisco Systems
10.2017 - 10.2018
Network Implementation Engineer
Sungard AS
07.2016 - 04.2017
SSE Network Support
Syniverse Technologies
09.2015 - 07.2016
CCIE Certification - Data Center -
Cisco Systems, Inc
Cisco Certified Specialist - Data Center Core -
Cisco Systems, Inc
CCNP Enterprise -
Cisco Systems, Inc
Cisco Certified Specialist - Enterprise Advanced Infrastructure Implementation -
Cisco Systems, Inc
Cisco Certified Specialist - Enterprise Core -
Cisco Systems, Inc
Cisco Certified DevNet Associate -
Cisco Systems, Inc
CCNA -
Cisco Systems, Inc
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