Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Warner J. Britt

Decatur,GA

Summary

Results-oriented and experienced Openworks franchise Owner/Operator bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Knowledgeable in customer relations and management with over five years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

10
10
years of professional experience

Work History

Owner/Operator Manager

OpenWorks
Atlanta, GA
04.2017 - Current
  • Formed and sustained strategic relationships with clients.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
  • Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
  • Delegated work to staff, setting priorities and goals.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Developed business plan and budget to maximize profitability.
  • Delivered excellent customer service to clients and fellow employees.
  • Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting in greater profits.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Negotiated contracts with clients for products or services rendered by the company.

Tax Clerk

Fulton Tax Commissioner
Atlanta, GA
10.2020 - 07.2023
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Recorded information related to property value and maintained a database that addressed inconsistencies related to property values and incorrect tax rates.
  • Coordinated efforts between multiple departments within an organization to ensure timely submission of taxes due.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Answered calls during shift to assist with customer questions and concerns.
  • Maintained updated knowledge through continuing education and advanced training.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Customer Service Representative

Applus
Atlanta, GA
04.2014 - 06.2016
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prevented vehicle waiver denials by researching discrepancies with motor vehicle reports and correcting problems.
  • Educated motorists on waiver approval conditions and company standard operating procedures.
  • Demonstrated excellent communication skills in resolving motorist complaints.
  • Utilized job-related software to prepare change of address records.
  • Improved customer service wait times to mitigate complaints.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic motorist concerns, maintaining calm, friendly demeanor.

Education

Bachelor of Science - Business Administration And Management

Briarcliffe College (Online)
Long Island City, NY
08-2017

High School Diploma -

Morrow High School
Morrow, GA
05-2012

Some College (No Degree) - Business Administration

Georgia Perimeter College
Decatur, GA

Skills

  • Human Resource Management
  • Staffing
  • Negotiation
  • Operations Management
  • Payroll Processing
  • Advanced Microsoft Word skills creating and editing company memos, reports Used mail merge to create and send personalized emails to company employees and customers
  • Advanced Microsoft Excel skills entering and sorting data Used simple formulas and filters to organize customer contact information for the department Pivot tables allow you to read and manipulate large amounts of complex data quickly and accuratelyKnowledge of how to use, format, and manipulate the charts and graphs
  • Advanced Microsoft Outlook skills using Microsoft Outlook to send and manage emails and calendar events

References

References available upon request.

Timeline

Tax Clerk

Fulton Tax Commissioner
10.2020 - 07.2023

Owner/Operator Manager

OpenWorks
04.2017 - Current

Customer Service Representative

Applus
04.2014 - 06.2016

Bachelor of Science - Business Administration And Management

Briarcliffe College (Online)

High School Diploma -

Morrow High School

Some College (No Degree) - Business Administration

Georgia Perimeter College

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Warner J. Britt