Warnetta Taylor

Bogalusa,LA

Summary

Dedicated professional with a proven track record in elderly care and medical record-keeping, demonstrated during my tenure at Restoration Senior Living Of Covington. Excelled in providing compassionate communication and emotional support, enhancing client quality of life. Skilled in multitasking and organization, consistently achieving high client satisfaction and efficiency in fast-paced environments. Experienced [Caregiver] knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

years of professional experience

Work History

Caregiver

Restoration Senior Living Of Covington

05.2022 - 12.2022

Assisted clients with activities of daily living, promoting independence and quality of life.
Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

CMA

Alexander Milne

07.2015 - 10.2022

Obtained client medical history, medication information, symptoms, and allergies.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Oriented and trained new staff on proper procedures and policies.

Customer Service Representative

Maximus

01.2013 - 04.2015

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

GED -

Washington Parish Adult Education

Bogalusa, LA

05.2013

Skills

Respectful and Compassionate
Problem-Solving
Elderly Care
Dependable and Reliable
Dependable and
Multitasking and
Basic Housekeeping
Emotional Support
Meal preparing
Compassionate communication

Medical record-keeping
Call center experience
Professional telephone demeanor
Call Management
Clerical Support
Critical Thinking
Problem Resolution
Customer Relations
Customer Service

Timeline