Summary
Overview
Work History
Education
Skills
Timeline
Generic

Warnice Edwards

Chicago,IL

Summary

Highly-motivated Human/Social service professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Program Manager/Case Manager

Shore Community Services
Skokie, IL
03.2024 - Present
  • Communicated regularly with external partners to ensure alignment of strategies and goals.
  • Collaborated with teams across departments to develop effective strategies for executing programs.
  • Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
  • Provided guidance and support to team members in order to achieve targets within defined deadlines.
  • Assisted in developing training materials for new hires involved in the program activities.
  • Oversaw program compliance with requirements, schedule and budget.
  • Implemented plans designed for individual's specific needs.
  • Delegated work to staff, setting priorities and goals.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.

Residential Manager

The Harbour
Park Ridge, IL
01.2019 - 09.2023
  • Managed overall Transitional Living Programs (TLP) for DCFS and Community youth promoting satisfaction and streamling service delivery.
  • Kept building up-to-date with current fire and health code standards.
  • Investigated incidents involving clients or staff; took appropriate actions when needed.
  • Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
  • Responded quickly to emergency situations within residential buildings or on grounds; coordinated appropriate follow-up action.
  • Conducted regular inspections of residential buildings and common areas to identify health, safety, and maintenance issues.
  • Coordinated adequate coverage for client needs with organized staff schedules and assignments.
  • Participated in hiring process by interviewing potential candidates for vacant positions in the organization.

Supervisor II

Sunbelt Staffing
Chicago, IL
11.2020 - 12.2021
  • Analyzed key performance indicators to identify effective strategies.
  • Identified and corrected performance issues with staff/client relations.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Maintained positive working relationship with fellow staff and management.
  • Evaluated needs of departments and delegated tasks to optimize overall operations in the shelter.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Resolved client complaints in a timely manner while ensuring client safety.
  • Maintained time sheets to adhere to company policies and procedures on a weekly basis.

Residential Director

Genesis Development
Boone, IA
07.2013 - 04.2017
  • Responded promptly to client complaints regarding maintenance issues or services provided by the staff/clients.
  • Ensured compliance with all applicable laws and regulations governing residential facilities.
  • Supervised Team Leads, while providing training and support.
  • Assisted in budget preparation and fiscal management activities related to residential operations.
  • Conferred with medical personnel to understand backgrounds and needs of clients.
  • Conducted regular inspections of properties to ensure safety standards were met.
  • Provided guidance, counseling, and support to residents in need of assistance.
  • Supervised staff, created schedules, and monitored performance.

Treatment Supervisor

Life Connections LLC
Bettendorf , IA
08.2010 - 08.2013
  • Monitored client progress and provided appropriate interventions as needed.
  • Created Care Plans to assist clients in meeting their goal capabilities.
  • Daily documentation for Medicaid billing to meet Iowa laws and regulations.
  • Provided 24 on-call phone service for client and staff needs.
  • Mentored, trained, and provided support to staff.
  • Assisted in providing 1:1 to meet client needs.
  • Created Lifestyle Plans for each client on my caseload of 10-15 clients.

Education

Bachelor of Science - Business

Purdue Global University
Davenport, IA
05-2010

Skills

  • Strategic Planning
  • Operations Management
  • Staff Management
  • Emergency Response
  • Client Transportation
  • Medication Management
  • Safety Compliance
  • Client Relations
  • Maintenance Oversight
  • Staff Coordination
  • Critical Thinking
  • Employee Motivation and Guidance
  • Microsoft Office
  • Schedule Coordination
  • Decision-Making
  • Therapeutic Crisis Intervention (TCI)
  • First Aid, CPR, & AED Certified
  • Mandated Reporter

Timeline

Program Manager/Case Manager

Shore Community Services
03.2024 - Present

Supervisor II

Sunbelt Staffing
11.2020 - 12.2021

Residential Manager

The Harbour
01.2019 - 09.2023

Residential Director

Genesis Development
07.2013 - 04.2017

Treatment Supervisor

Life Connections LLC
08.2010 - 08.2013

Bachelor of Science - Business

Purdue Global University

Similar Profiles

CREATE PROFILE
Warnice Edwards