Summary
Overview
Work History
Education
Skills
Military Experience
Professional Development
Timeline
Generic

Warren Bishop

New Bern,NC

Summary

Site and multi-site leader with proven success in performance improvement and operational excellence. Expertise in managing start-ups, turnarounds, and industry-leading operations across various sectors. Skilled in strategy, distribution, fulfillment, and process improvement, with experience in high-volume omni-channel operations exceeding 1 million cartons weekly. Proficient in inventory management, network optimization, and implementing advanced warehouse and labor management systems.

Overview

35
35
years of professional experience

Work History

President

Work Done Better Consulting, LLC
New Bern, NC
02.2014 - Current
  • Company Overview: Lead consulting company and supply chain practice focused on helping facility leaders take their teams somewhere BETTER and then continuously improve by implementing proven elements of Six Sigma/LEAN.
  • SpartanNash (stabilized post-pandemic operation of two food distribution centers serving 100 independent grocers and chains in the Midwest. Improved productivity 15% in 120 days, assisted business renegotiating Teamster contracts for transportation, two facilities, and maintenance. Helped rebound from COVID-constrained supply chains; improved inventories, fill rates, and on-time delivery. Reduced reliance on overtime.)
  • Kohl’s (improved productivity of 1400 employee automated fulfillment center 30% in 8 weeks, saving $2 million)
  • Tompkins/MonarchFx (led 3PL support of distribution from Lego toys to toy start-up “Toy House”)
  • Ascena Retail Group (created Executive Dashboard for visibility of supply chain execution in support of 8 brands)
  • True Value (improved productivity of unionized distribution center already on an Incentive plan by 11% in 45 days)
  • American Instants Coffee (developed and implemented incentive plan for coffee manufacturer plant. Profits increased 11% net of incentive payouts.)
  • Hooker Furniture (helped business relocate from two warehouses to a single facility seamlessly)

Vice President, Financial Planning and Analysis, Operational Reporting and Lean/Six Sigma

Macy’s Logistics and Operations
Secaucus, NJ
05.2008 - 01.2014
  • Promoted to lead Finance, Procurement, Lean/Six Sigma and Operational Reporting for the Logistics Division of Macy’s, supporting $27 bil in sales / 900 stores, after leading 5 fulfillment centers and >2000 employees in rapidly growing D2C network. Logistics reduced its expense rate for 5 consecutive years.
  • Led planning $1.4 billion budget and analyzing performance of all transportation, distribution, fulfillment and delivery.
  • Led Omni-channel design team.
  • Led team that recommended change in inventory deployment for macys.com; reducing network inventory by $7 million, improving in-stocks 15% and lowering delivery costs 20%, while improving customer satisfaction.
  • Led Lean/Six Sigma eliminating leading sources of process defects, reduced performance span across all channels.
  • Asked to lead kaizen/turnaround in two underperforming distribution centers, while running finance.

Senior Vice President, Logistics

Levitz Furniture
Robbinsville, NJ
11.2006 - 05.2008
  • Led all Transportation, Distribution, Home Delivery and Customer Service ($100mm total budget, 8 DC’s, 2500 employees) for a $500mm furniture retailer attempting a turnaround from a third bankruptcy.
  • Consolidated distribution network and saved $3mm expense and $12mm of working capital.
  • Created home delivery capability beyond immediate markets, driving of 50 BP of delivered sales growth.
  • Negotiated $750,000 international/domestic freight expense savings / reduced total logistics costs 150 basis points.

Vice President, Supply Chain

giggle
New York, NY
06.2005 - 11.2006
  • Developed and implemented all supply chain capabilities for a start-up brand and specialty baby retailer.
  • Sourced merchandise planning and point of sale systems, led planning, transportation, distribution and delivery.
  • Opened national fulfillment center and executed same day delivery in New York City and San Francisco markets.

Director, Eastern Region Distribution and Transportation

Toys R Us
Wayne, NJ
02.2003 - 05.2005
  • Led 8 Distribution Centers (4.5 mm square feet) and a 1000 Truck Private Fleet. Total of 3500 employees.
  • Selected and implemented Red Prairie DLX WMS and Labor Management Systems.
  • Increased productivity 18% across 8 DC network, leading the country.
  • Increased backhaul revenue $4 million, and reduced outbound cost per mile despite record high fuel prices.

Director, Logistics Strategy, Director of Logistics, and General Manager, Los Angeles Import and Distribution Centers

Sears Logistics Services
Los Angeles, CA
01.1996 - 01.2003
  • Led 3 Distribution and Import Consolidation Centers, one as a 3PL provider, supplying $5 billion of goods at cost to all distribution centers nationally and 150 stores.
  • Selected to lead prototype for a gainsharing incentive program for our employees.
  • Promoted to lead corporate logistics strategy.
  • Developed the first fulfillment strategy for sears.com.
  • Promoted to lead all logistics, transportation, fulfillment and final mile delivery for The Great Indoors.

Operations Manager, Los Angeles Regional Distribution Center

Target
Los Angeles, CA
06.1990 - 01.1996
  • Led all functional departments in a 1.0 million sqft distribution center employing 1100 people and serving 100 stores.
  • Led project to transition from a 5 day a week operation to a 7-day alternative work schedule.
  • Selected to test prototype for first paperless packing technology.
  • Promoted to serve as Expeditor – the liaison between merchandise planning and the stores for all Ad product.

Education

Bachelor of Arts - Sociology

Wake Forest University

Skills

  • Microsoft Office Suite
  • Supply chain management
  • Lean Six Sigma
  • Budgeting and planning
  • Change management
  • Process improvement
  • Strategic thinking
  • Executive leadership
  • Team building
  • Strategic planning

Military Experience

United States Army, Captain, Infantry / Logistics Officer / Ranger, Veteran / Honorable Discharge

Professional Development

  • Board Member, New Jersey Institute of Technology - School of Management
  • Guest Instructor, Rutgers University Business School – “Performance Management”
  • Program Director and Keynote Speaker, Pennsylvania State University – “Designing Complexity OUT of a D2C Network”
  • Keynote Speaker, Home Delivery World Conference – “Winning in Today’s Transformed Retail Industry”
  • Consultant/Subject Matter Expert (Gerson Lehrman Group, Third Bridge, Guidepoint, AlphaSights and Athenium)

Timeline

President

Work Done Better Consulting, LLC
02.2014 - Current

Vice President, Financial Planning and Analysis, Operational Reporting and Lean/Six Sigma

Macy’s Logistics and Operations
05.2008 - 01.2014

Senior Vice President, Logistics

Levitz Furniture
11.2006 - 05.2008

Vice President, Supply Chain

giggle
06.2005 - 11.2006

Director, Eastern Region Distribution and Transportation

Toys R Us
02.2003 - 05.2005

Director, Logistics Strategy, Director of Logistics, and General Manager, Los Angeles Import and Distribution Centers

Sears Logistics Services
01.1996 - 01.2003

Operations Manager, Los Angeles Regional Distribution Center

Target
06.1990 - 01.1996

Bachelor of Arts - Sociology

Wake Forest University

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