Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
CAREER SUMMARY
Generic

Warren Brown

Raymond

Summary

Dynamic and detail-oriented certified professional with extensive training and experience in Microsoft systems and PC hardware technologies. Proven ability to deliver exceptional IT support while leveraging strong organizational and technical skills to drive operational efficiencies. Committed to enhancing user experiences through effective problem-solving and a proactive approach to technical challenges. Seeking an IT support position that fosters growth and innovation within a collaborative team environment.

Overview

19
19
years of professional experience

Work History

Lead Analyst

COMCAST
04.2008 - Current
  • Troubleshoot and diagnose PC problem via phone and/or Teams
  • Installed application software and drivers by remote connection
  • Onboarding/Offboarding of employee NT accounts
  • Provide access to network shares
  • Perform account modifications in Active Directory
  • Create mailboxes and distribution lists
  • Created Security groups

Lead Technician (contract)

INDECON, INC. at WELLPOINT INC.
02.2007 - 07.2007
  • Directed a staff of the three technicians in setting up and connecting PCs and printers to the network.
  • Responsibilities included verifying network connectivity, confirming ISP and DHCP addresses, facilitating software upgrades, and migrating PCs to new locations.
  • Maintained and updated an asset management database to accurately record and track workstation locations.

Education

MCP (Microsoft Certified Professional) - Microsoft Systems Engineer Program

ComputerTraining.com
Burlington, MA
08.2007

CompTIA A+ Certification Program - A+ Certificate

Blended Solutions Technical Institute
Manchester, NH
01.2006

Network Engineer Program

Hesser College
Concord, NH
01.2002

Certificate - Microsoft Office Specialist (MOS)

Blended Solutions
Manchester, NH

Skills

  • Installation of hardware systems
  • Hard Drives and Peripheral components
  • Proficient in Windows XP to Windows 11
  • Network protocols: TCP/IP, Ethernet, Wireless
  • Active Directory administration
  • Employee onboarding and training
  • Exchange 2013 & 365
  • Experienced with Office 365 applications

Affiliations

Phi Theta Kappa

Timeline

Lead Analyst

COMCAST
04.2008 - Current

Lead Technician (contract)

INDECON, INC. at WELLPOINT INC.
02.2007 - 07.2007

CompTIA A+ Certification Program - A+ Certificate

Blended Solutions Technical Institute

MCP (Microsoft Certified Professional) - Microsoft Systems Engineer Program

ComputerTraining.com

Network Engineer Program

Hesser College

Certificate - Microsoft Office Specialist (MOS)

Blended Solutions

CAREER SUMMARY

  • Twenty years of IT experience working in multiple technical capacities including IT consultant and in-house, field, and lead technician.
  • Responsible for setting up workstations, PC migrations, maintaining network connectivity, NT account management, exchange administration, and remotely resolving technical issues.

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