Warren Cardiff
San Elizario,TX
Summary
Seasoned Technical Support Agent with deep understanding of complex customer accounts, Notable skills in troubleshooting, problem-solving and providing high-level technical support. Known for instilling best practices in tech-support protocols and enhancing customer satisfaction.
Overview
5
5
years of professional experience
1995
1995
years of post-secondary education
Work History
Technical support
Continuum Global Solutions
Dallas, TX
02.2021 - Current
- Provided technical support to customers regarding troubleshooting potential account/network/device issues.
- Providing detailed bill breakdowns.
- Assisting with promotion inquiries/customer loyalty.
- Provided technical support to customers regarding website issues.
- Provided technical support to customers for online transactions.
- Provided technical support to customers on their networks.
- Provided technical support to customers with online services.
- Provided technical support for system and network issues.
- Cross trained in multiple departments such as customer service, sales and activations, internet order support and was also a subject matter expert assistanting with training new hires in the customer service role.
Education
Polytechnic Highschool
Long Beach, CASkills
- Technical support
- Network troubleshooting
- Account management
- General customer service
- Online transaction support
- Customer relationship management
- Cross-department collaboration
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- Technical support escalations
- Team building
- Technical support scheduling
- Customer technical support
Timeline
Technical support
Continuum Global Solutions
02.2021 - Current
Polytechnic Highschool