Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Warren Cody

Comstock Park,MI

Summary

Driven Certified Nurse Technician with extensive experience in enhancing patient satisfaction and safety through dedicated care at Corewell Health. Demonstrated excellence in emergency response, behavioral management, and maintaining stringent hygiene standards. Proven track record of mentoring staff, leading to improved team performance and patient care quality. Strong ability to adapt to diverse patient needs while managing multiple tasks efficiently in high-pressure healthcare settings. Recognized for superior bedside manner, empathetic patient interactions, and a commitment to privacy and ethical standards. Previous leadership roles in customer service and food service sectors have developed problem-solving skills, interpersonal communication, and ability to train and guide team members. A committed learner with a solid academic foundation in nursing, including notable achievements and scholarships, and a strong GPA. Eager to leverage a blend of healthcare experience and leadership skills to contribute effectively in a dynamic healthcare environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Certified Nurse Technician

Corewell Health
05.2024 - 08.2024
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Maintained stringent hygiene standards of unit with disinfection and consistent restock of all equipment.
  • Provided prompt and accurate services such as CPR and first aid during emergencies.
  • Aided patients with personal hygiene by giving baths, dressing and assisting in feeding.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.

Shift Lead

Panera Bread
08.2023 - 04.2024
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained database systems to track and analyze operational data.

Customer Service Lead

Vitale's of Comstock Park & Leonard
08.2019 - 07.2023
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Responded to customer requests for products, services, and company information.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Bachelor of Science - Nursing

University of Michigan - Ann Arbor
Ann Arbor, MI
05.2027

High School Diploma -

Comstock Park High School
Comstock Park, MI
05.2023

Skills

  • Behavioral Management
  • Interpersonal Communication
  • Emergency Response
  • Adaptability
  • Willingness to Learn
  • Leadership & Management
  • Problem Solver
  • Empathetic & Caring
  • Computer Knowledge with programs: Epic Systems, Toast, Heartland, and NCR
  • Critical Thinking

Certification

  • Certified Nurse Technician Training - May 2024 to May 2025
  • Basic Life Support Certification - July 2023 to July 2025

Timeline

Certified Nurse Technician

Corewell Health
05.2024 - 08.2024

Shift Lead

Panera Bread
08.2023 - 04.2024

Customer Service Lead

Vitale's of Comstock Park & Leonard
08.2019 - 07.2023

Bachelor of Science - Nursing

University of Michigan - Ann Arbor

High School Diploma -

Comstock Park High School

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Warren Cody