Summary
Overview
Work History
Education
Skills
Websites
Certification
Hobbies
Timeline
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Warren Cook

Atlanta,GA

Summary

I have been working at my current company, Dealer Inspire, for the the last 6 years in multiple different roles gaining different experience throughout, currently working as an inventory analyst . Skilled in SQL, Tableau, and Excel I am


I am a self taught data analyst looking to break into the world of data analysis!

Overview

6
6
years of professional experience
1
1
Certification

Work History

Inventory Analyst

Cars.com (Dealer Inspire)
10.2019 - Current
  • Created impactful and powerful dynamic dashboards for internal personnel to identify high level market trends allowing us to be able to identify and resolve issues proactively.
  • Consistently worked with clients directly to insure data pipeline to their website resulted in accurate information.
  • Identified issues, analyzed data provided by third party vendors, and provided solutions to problems directly with clients.
  • Collaborated with cross-functional teams to ensure seamless escalations across departments.
  • Maintained compliance with industry standards and regulations through diligent record-keeping and documentation practices.
  • Resolved internal customer concerns promptly, fostering positive relationships between client functions while maintaining high service levels throughout organization.
  • Learned and adapted quickly to new technology and software applications.




Technical Support Specialist

Cars.com (Dealer Inspire)
02.2018 - 10.2019
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Assisted in development of internal knowledge base articles to expedite issue resolution for both peers and customers.
  • Delivered customized solutions tailored to clients unique needs using advanced problem-solving techniques.
  • Recorded and maintained relevant notes for each client and work order.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Offered assistance in implementing and developing training programs.
  • Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Education

BBA - Business Communications

University of Alabama At Birmingham
Birmingham, AL
2018

Skills

  • Data and Analytics
  • Data Visualization
  • Trend Data Analysis
  • Strategic Planning
  • Business Analysis
  • Tableau Expertise
  • SQL Proficiency
  • Python Programming
  • Microsoft Office Suite
  • Pivot tables

Certification

  • Google Data Analytics Professional Certificate
  • IBM Data Analyst Professional Certificate

Hobbies

  • Basketball
  • Rock Climbing
  • Reading
  • Hiking
  • Motorcycling
  • Running

Timeline

Inventory Analyst

Cars.com (Dealer Inspire)
10.2019 - Current

Technical Support Specialist

Cars.com (Dealer Inspire)
02.2018 - 10.2019

BBA - Business Communications

University of Alabama At Birmingham

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Warren Cook