Warren Crowl Jr.
Dauphin
Summary
Highly skilled Technical Technician with background in troubleshooting, software installation and hardware maintenance. Strengths include keen problem-solving ability, deep understanding of technical manuals and blueprints, as well as communication skills to explain complex concepts simply. Previously improved system performance by identifying issues and implementing effective solutions. Over 33 years of experience and carry 33years of my own tools.
Resourceful Technical Technician known for high productivity and efficient task completion. Specialize in troubleshooting, system optimization, and technical support. Excel at problem-solving, teamwork, and adaptability, ensuring seamless technology integration and operational excellence.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
30
30
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Senior High-Tech Technician
Total Mobility Services
Harrisburg
05.1995 - Current
- Maintained mobility equipment to ensure safety and compliance with regulations.
- Assisted technicians in troubleshooting and repairing mobility devices efficiently.
- Conducted routine inspections on vehicles and equipment for operational readiness.
- Documented service logs and maintenance records for tracking purposes.
- Coordinated delivery schedules for mobility aids to clients as needed.
- Trained new staff on proper equipment handling and safety procedures.
- Collaborated with team members to improve service delivery processes regularly.
- Communicated with clients to address concerns regarding mobility services promptly.
- Configured network settings for local area networks and wide area networks.
- Implemented security measures to protect data from unauthorized access or modification.
- Assisted in the design of IT infrastructure projects involving cabling, routers, switches.
- Replaced defective parts on computers and other electronic devices in accordance with manufacturer's specifications.
- Documented processes used in resolving technical issues for future reference.
- Provided technical support to staff members regarding installation of applications and software updates.
- Maintained accurate records of all repairs and replacements made to equipment.
- Performed preventive maintenance on a variety of equipment, such as computers and printers.
- Evaluated customer feedback to improve service quality standards.
- Troubleshot technical problems with computer systems using diagnostic software programs.
Sales Associate
Hornungs True Value
Dauphin
04.2013 - 04.2017
- Assisted customers with product selection and answered inquiries.
- Maintained store appearance by organizing merchandise and displays.
- Processed transactions efficiently at the point of sale system.
- Collaborated with team members on inventory management and restocking.
- Educated customers on promotions, products, and in-store services.
- Resolved customer complaints promptly to ensure satisfaction.
- Participated in training new staff on sales techniques and store policies.
- Monitored stock levels and communicated needs to management team.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Developed promotional strategies to increase sales volume.
- Adhered to company initiatives and achieved established goals.
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Prepared merchandise for purchase or rental.
- Maintained records related to sales for store management.
Education
Diploma - Prescion Metals
Dauphin County Vocational School
Harrisburg , Pa 08.1992 - 06.1996
Skills
- Equipment maintenance
- Network troubleshooting
- Preventive maintenance
- Technical support
- Certified Welder
Languages
English
Professional
Certification
- Certified Welder AWSD1.1
Affiliations
Hunting Fishing Racing
References
References available upon request.
Timeline
Sales Associate
Hornungs True Value
04.2013 - 04.2017
Senior High-Tech Technician
Total Mobility Services
05.1995 - Current
Diploma - Prescion Metals
Dauphin County Vocational School
08.1992 - 06.1996
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