Warren Davis
Tallahassee,FL
Summary
Professional leadership, policy development and evaluation position. Subject Matter Expert and trusted advisor skilled in research, analysis and examination of workforce development system strategies and operations. Interface and collaborate with core and combined partners, local workforce development boards, internal team members, and stakeholders to provide consultative enhancement recommendations based on workforce analysis and leadership instructions. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.
Overview
22
22
years of professional experience
Work History
Project Manager, Writer and Submitter for Workforce Innovation and Opportunity Act (WIOA) Statewide Workforce Development Plans (2018 – 2024)
CareerSource Florida
07.2016 - Current
- Developed Florida Two and Four-year Workforce Innovation and Opportunity Act (WIOA) Unified and Combined Workforce Development Plans.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for development of Statewide and Local Workforce Development Plans.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Policy Analyst, Writer and Subject Matter Expert for CareerSource Florida Strategic Policies and Manager of Strategic Policy Portfolio
CareerSource Florida
07.2016 - Current
- Ensured effective management of CareerSource Florida Policy Development and directed the development, revision and implementation of more than 20 strategic and administrative policies, offering consultation, leadership to policy development workgroup.
- Collaborated with leadership to identify and prioritize new strategic and administrative policy development concepts.
- Supported Policy Development Workgroup team including staff from CareerSource Florida, FloridaCommerce, WIOA partner agencies, and local workforce development boards in delivery of quality products and services, enhancing usage and introducing new features.
- Briefed Strategic Policy and Performance Council Chair, CareerSource Florida Board members and delivered presentations to CareerSource Florida Board of Directors and stakeholders.
Project Manager and Writer of CareerSource Florida Policy Development Framework (2019-2021)
CareerSource Florida
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
- Maintained open communication by presenting regular updates on project status to customers.
Project manager, writer, and submitter for CareerSource Florida WIOA Annual Reports
CareerSource Florida
- Served as CareerSource Florida team lead for development of WIOA annual reports submitted to the U.S. Department of Labor.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Writer of Council and Committee Charters.
CareerSource Florida
07.2021 - Current
- Provided analysis and recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Collaborated with cross-functional teams including CareerSource Florida, FloridaCommerce, the Governor's REACH Office, the Florida Department of Education, local workforce development boards, and other stakeholders to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Represented CareerSource Florida on Council on Homelessness (DCF); Independent Living Services Advisory Council (ILSAC); Rural Economic Development Initiative (REDI); and Employment First Collaborative
CareerSource Florida
07.2017 - Current
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships with statutory partners responsible for planning strategies and development of annual reports.
Appointed Director of Citizen Services 2007-2016
Executive Office Of The Governor
07.2007 - 07.2016
- Responsible for daily operation of constituent services and transition between administrations.
- Hired staff, completed performance evaluations and managed office with up to 20 permanent staff, interns and volunteers.
- Wrote and published Executive Agency Correspondence Manual and Standard Operating Procedures and implementing quality control measures to ensure accurate documentation and reduce errors in oral and written communications.
- Streamlined bureaucratic processes to manage and maintain efficient, well-organized digital filing system.
- Contributed to ongoing process improvements by offering valuable insights and suggestions based on extensive experience in constituent issue analysis and management.
- Alerted constituents of government actions and programs by way of newsletters, personal appearances at town meetings and individual meetings.
- Planned and traveled with Governor to public gatherings, community events to assist constituents in person.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Made reports to Governor and Executive Staff.
- Researched and completed public records requests and Increased transparency in government operations, fostering trust between citizens and elected officials.
Correspondence Analyst, Office of Citizen Services
Executive Office Of The Governor
05.2003 - 07.2007
- Managed high volumes of calls and correspondence including over 100,000 emails, letters and calls annually and ensuring timely responses and resolution of constituent issues.
- Improved customer satisfaction by addressing concerns promptly and providing clear resolutions.
- Prioritized tasks effectively under pressure, meeting strict deadlines without compromising quality or customer satisfaction levels.
- Utilized advanced software tools for data entry and organization, allowing efficient access to important information needed for correspondence analysis.
- Reviewed outgoing communications for adherence to brand guidelines, ensuring consistency across all channels.
- Conducted research to inform responses to complex inquiries, demonstrating thoroughness and attention to detail.
- Edited thousands of letters and emails including responses to customers, communications with executive offices and agencies, and courtesy letters and proclamations.
Data Entry Clerk, Office of Compensation Claims
Division Of Administrative Hearings
06.2002 - 05.2003
- Followed established procedures to enter and process data for thousands of worker compensation claims with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of worker compensation claims.
- Communicated with supervisors and managed hourly staff to prioritize tasks and ensure timely completion of assigned projects without sacrificing attention to detail.
Education
B.A. English And History (Double Major) -
Florida State University
Tallahassee, Florida01.2000
Skills
- Professional leadership skills including critical thinking; organizing and prioritizing work; project management; talent management; performance evaluations; mitigating crises; policy analysis; and, project reporting
- Strong written and verbal communication skills including attention to detail; writing policies, business letters, and documents in plain language; strategic and administrative policy analysis and writing; and, handling public relations between customers and government
- Strong knowledge of local, state, and federal government; state customer service standards; state public records law; Florida Workforce System; and, federal and state workforce laws
- Proficiency with MS Office Suite; case management tracking applications; scanners, copiers, and other equipment; and, proficient typing 80 wpm
- Strong interpersonal and customer service skills
Professional Accomplishments
- Recipient of CareerSource Florida Workforce Professional Excellence Award (2022)
- Project Manager for CareerSource Florida Study on the Impact of the Gig Economy on the State Workforce Development System (2018-2019)
- Vice-Chair of Florida Retirement Commission (2013-2017)
References
- MARY LAZOR, (850) 408-1637, mlazor@embarqmail.com
- JENNIFER BRITT, Jennifer.britt@eog.myflorida.com, (850) 544-1353, (850) 717-9402
- JEFF PHILLIPS, Ph.D., (850) 491-0521
Timeline
Writer of Council and Committee Charters.
CareerSource Florida
07.2021 - Current
Represented CareerSource Florida on Council on Homelessness (DCF); Independent Living Services Advisory Council (ILSAC); Rural Economic Development Initiative (REDI); and Employment First Collaborative
CareerSource Florida
07.2017 - Current
Project Manager, Writer and Submitter for Workforce Innovation and Opportunity Act (WIOA) Statewide Workforce Development Plans (2018 – 2024)
CareerSource Florida
07.2016 - Current
Policy Analyst, Writer and Subject Matter Expert for CareerSource Florida Strategic Policies and Manager of Strategic Policy Portfolio
CareerSource Florida
07.2016 - Current
Appointed Director of Citizen Services 2007-2016
Executive Office Of The Governor
07.2007 - 07.2016
Correspondence Analyst, Office of Citizen Services
Executive Office Of The Governor
05.2003 - 07.2007
Data Entry Clerk, Office of Compensation Claims
Division Of Administrative Hearings
06.2002 - 05.2003
Project Manager and Writer of CareerSource Florida Policy Development Framework (2019-2021)
CareerSource Florida
Project manager, writer, and submitter for CareerSource Florida WIOA Annual Reports
CareerSource Florida
B.A. English And History (Double Major) -
Florida State University
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