Warren Dorsett
Pearland,TX
Summary
Highly motivated and committed Leader with proven history of superior performance at individual, team and organizational levels. A leader that not only embodies the expectation of a Southwest Leader, but endeavors to surpass them. I process a Warrior Spirit, Servant’s Heart and Fun-LUVing Attitude, with a knack for developing people, building great teams, and thinking strategically.
Communication | Woo | Harmony| Positivity | Futuristic
Overview
11
11
years of professional experience
1
1
Certification
Work History
Asst. Station Leader
MIA, Southwest Airlines
08.2022 - Current
- Oversee day-to-day operations to create a safe and legally compliant service-conscious environment
- Drive performance processes
- Meet or exceed performance goals through effective decisions
- Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
- Monitor Station performance, build processes to implement improvement, and review processes and adjust as necessary.
Manager of Ramp and Operations
Southwest Airlines
01.2022 - 08.2022
- Meet or exceed performance goals for the system and Station through effective decisions
- Develops Leadership at Supervisor level and builds a high performing Team
- Foster Employee engagement to maintain positive morale and Team Spirit.
Customer Service Manager
Southwest Airlines
12.2017 - 01.2022
- Provide Leadership and supervision of all Agents and Supervisors within assigned area
- Provide clear and concise direction to all Team members to ensure consistency of roles and duties
- Drive performance processes by setting goals and objectives, monitoring results against key metrics, and holding Supervisors accountable for results.
Customer Service Supervisor II
Southwest Airlines
11.2012 - 12.2017
- Train and mentor Agents to ensure they are aware of appropriate regulations, procedures, and Company policies
- Have a working knowledge of and implements the provisions of the collective bargaining agreement;
- Mentor Agents for future Leadership programs.
Education
Bachelor of Science - Technical Business Management, International Relations
Embry Riddle Aeronautical University
Associate of Science Degree - Computer Information Systems
Success Training College
Freeport, The BahamasSky Aviation Professional Flight Training Private Pilot -
South Sky Aviation
Skills
- Critical Thinking
- Positive and Friendly
- KPI Tracking
- Staff Coaching and Training
- Team Development
Accomplishments
- Ground Security Coordinator
- Lean Six Sigma: White Belt
- Diversity Equity and Inclusion Council
- High Impact Leader I
Certification
Distinguished awards: Supervisor of the Quarter, Supervisor of the Year, Superior Achieve for being on the Honor Roll, Certificate of Excellent Attendance
Next Level Leadership - Manager
Affiliation: Mentor for Full Potential Youth Program.
Timeline
Asst. Station Leader
MIA, Southwest Airlines
08.2022 - Current
Manager of Ramp and Operations
Southwest Airlines
01.2022 - 08.2022
Customer Service Manager
Southwest Airlines
12.2017 - 01.2022
Customer Service Supervisor II
Southwest Airlines
11.2012 - 12.2017
Bachelor of Science - Technical Business Management, International Relations
Embry Riddle Aeronautical University
Associate of Science Degree - Computer Information Systems
Success Training College
Sky Aviation Professional Flight Training Private Pilot -
South Sky Aviation
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