Warren Fernandez
Client Care Representative
Phoenix,AZ
Summary
Knowledgeable professional with a proven track record at Lasting Paws Pet Memorial Service, showcasing exceptional problem-solving abilities and a positive personality. Expert in maintaining safety policies and standard operating procedures, with a knack for team support and attention to detail.
Overview
17
17
years of professional experience
Work History
Operations Team Member/Customer Service
Lasting Paws Pet Memorial Service
06.2020 - Current
- Observed packing operations to verify conformance to specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained and operated crematories to achieve daily tasks in accordance with company SOP's.
- Maintained accurate records of daily operations.
- Assisted in the Special Service department or the Packaging department whenever short on staff.
- Drove daily routes when needed.
Assisting Manager/Customer Service Representative
Grease Monkey
12.2015 - 06.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Lube Service Technician
Jacksons Car Wash
05.2014 - 01.2015
- Kept shop areas neat, clean and free of safety hazards.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Greeted customers and answered questions about oil changes and other services.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
Military Police Officer
US Army
02.2008 - 07.2013
- Provided emergency response security, eliminating hazards and potential dangers.
- Patrolled base facilities and housing areas to deter crime, monitor activities and provide force protection.
- Maintained 100% accountability of assigned equipment worth more than $20,000.
- Investigated security issues involving domestic violence, assault and theft occurring on base among active military members.
- Gathered evidence, processed crime scenes and questioned witnesses and suspects.
- Gathered preliminary investigation information as first responder to crimes on base.
Education
No Degree - Automotive Mechanics
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
Phoenix, AZHigh School Diploma -
Tolleson Union High School
Tolleson, AZ05.2008
Skills
- Experienced
- Upbeat and Positive Personality
- Adaptability
- Team support
- Attention to detail
- Problem-solving abilities
Timeline
Operations Team Member/Customer Service
Lasting Paws Pet Memorial Service
06.2020 - Current
Assisting Manager/Customer Service Representative
Grease Monkey
12.2015 - 06.2020
Lube Service Technician
Jacksons Car Wash
05.2014 - 01.2015
Military Police Officer
US Army
02.2008 - 07.2013
No Degree - Automotive Mechanics
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
High School Diploma -
Tolleson Union High School
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