Warren Fung
San Jose,CA
Summary
Results-oriented IT professional skilled in cloud management and network troubleshooting. Enhanced operational efficiency through AI manufacturing projects and customer-driven solutions. Certified in Nutanix multicloud and Fortinet cybersecurity, delivering impactful technical support and ensuring system reliability.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Hardware and Software Technician (IMS)
San Jose State University
San Jose, USA
08.2022 - Current
- Provide front-line hardware, software, and AV support for 2,000+ faculty and 30,000+ students across classrooms, labs, and meeting spaces.
- Diagnose and resolve issues in general-purpose and next-generation (NG) classrooms, including projectors, displays, control panels, and teaching technology.
- Use the iSupport ticketing system to log, prioritize, and track incidents, escalating complex issues to full-time IT staff when required.
- Facilitated equipment checkout operations to ensure availability of AV and computing devices., configuring, testing, inspecting, and processing returns for loaner AV and computing devices.
- Set up multi-device AV configurations for classes and events, guiding instructors through operation for seamless delivery.
- Assisted with inventory and asset tracking for classroom and loaner equipment, maintaining accurate and up-to-date records.
Jabil Scholar Program (AI Manufacturing)
Jabil
San jose
08.2025 - 05.2026
- Developed AI manufacturing project investigating large language models in PCBA surface mount assembly to improve process understanding.
- Designed LLM pipeline enabling direct communication between machinery and AI models.
- Optimized solder paste inspection process through comprehensive analysis of insights from LLMs.
- Focused on aSPIre 3 machine from Koh Young Technology to enhance operational efficiency metrics.
- Developed proficiency in various open-source LLMs to enhance project outcomes.
System Reliability Engineering Intern
Nutanix
San Jose, New Mexico
06.2025 - 08.2025
- Troubleshot, debugged, reproduced, and resolved complex technical issues for customers.
- Provide technical engineering support to enterprise customers.
- Collaborated with technology partners including Lenovo, HPE, and VMware to effectively resolve customer issues.
- Collaborated with technology partners to troubleshoot and resolve customer issues.
- Inspire positive changes to products based on customer feedback.
- Developed and contributed to internal and external knowledge base, fostering continuous improvement initiatives.
Education
Bachelor of Science - Engineering Technology, Computer Network System Management
San Jose State University
San Jose, CA01.2026
Skills
- Cloud management
- Large language models
- AI manufacturing
- Network troubleshooting
- Nutanix multicloud certification
- Fortinet cybersecurity certification
- Cisco networking essentials
Certification
- Nutanix Certified Professional - Multicloud Infrastructure (NCP-MCI)
- Nutanix Certified Master - Multicloud Infrastructure (NCM-MCI)
- CCNA: Verified Introduction to Networks
- CCNA: Switching, Routing, and Wireless Essentials
- CCNA: Enterprise Networking, Security, and Automation
Languages
- English
- Chinese (Cantonese)
Languages
Cantonese
Native/ Bilingual
Timeline
Jabil Scholar Program (AI Manufacturing)
Jabil
08.2025 - 05.2026
System Reliability Engineering Intern
Nutanix
06.2025 - 08.2025
IT Hardware and Software Technician (IMS)
San Jose State University
08.2022 - Current
Bachelor of Science - Engineering Technology, Computer Network System Management
San Jose State University