Warren Gerring Jr.
New Lenox,IL
Summary
Detail-oriented technical support professional with foundational experience in troubleshooting hardware and software issues. Proven track record of providing exceptional customer service and achieving timely resolution of technical challenges, consistently meeting performance benchmarks. Proficient in project management principles, including task prioritization and team collaboration, contributing to organizational goals within technology-driven environments. Strong problem-solving abilities and a quick learner committed to enhancing operational efficiency.
Overview
18
18
years of professional experience
Work History
Freight Operator
Geneva Transportation LLC
Romeoville, IL
01.2024 - Current
- Handled logistics tasks to ensure seamless delivery of materials.
- Executed detailed analysis boosting operator productivity to an unprecedented level of 80% improvement.
- Facilitated efficient movement of goods by coordinating activities between staff, drivers, and other involved parties.
- Performed detailed inspections aligning with company policies and DOT regulations.
- Followed regulatory guidelines to uphold operational integrity.
- Executed numerous responsibilities concurrently with precise focus on details.
Project Manager
Millennial Home Buyers LLC
Oak Park
01.2018 - Current
- Managed system, hardware, and network configuration upgrades effectively.
- Implemented a tracking framework that streamlined financial oversight and enhanced resource allocation efficiency.
- Developed mitigation techniques to manage and minimize project risks.
- Ensured all stakeholders were aware of current project stages by managing client expectations.
- Maintained extensive records to support project traceability throughout phases.
Forklift Operator
DHL Supply Chain
Joliet
01.2023 - 02.2024
- Managed and ensured optimal functionality of power equipment with a focus on compliance and precision.
- Streamlined operational workflows to boost efficiency in material handling.
- Executed precise inventory movement tracking using advanced scanning tools.
- Oversaw warehouse organization, enhancing both tracking precision and item access.
- Developed efficient automated system for tracking shipments, enhancing delivery speed and accuracy.
Sales Consultant/Technical Support
AT&T
Orland Park
01.2011 - 06.2017
- Enhanced user experience through device and network configuration.
- Supervised sales team, delivering training and guidance to secure targets.
- Handled account management tasks and upheld detailed interaction logs with clients.
- Flagged critical technical problems for engineering resolution.
- Delivered technical support to end-users, decreasing average call time by 10%.
- Conducted technical training sessions for customers to enhance product understanding.
- Delivered technical assistance addressing hardware, software, and network concerns.
- Partnered with various departments for system maintenance and updates.
Technician/Installer
Dish Network
Mokena
01.2007 - 08.2010
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Directed execution of crisis communication plans, delivering favorable outcomes.
- Configured various electronic systems, including CCTV and alarm setups, achieving 90% accuracy.
- Maintained alignment with industry regulations and standards.
- Configured LAN and WAN networks to align with client requirements.
- Leveraged advanced diagnostic tools to pinpoint technical issues.
Education
Chicago Real Estate School -
Chicago Real Estate School
Chicago, IL03.2022
Associate Degree - Business Administration and Management
Joliet Junior College
Joliet, IL06.2005
High School Diploma -
Thornwood High School
South Holland, IL06.2002
Skills
- Proficient in Microsoft Office
- Experienced with MacOS and Windows 10 Systems
- Documentation Management Skills
- Project Management
- System Configuration
- Customer relationship management
- Technical Hardware Troubleshooting
- Proficient in Technical Solutions
- Client Relations
- Analytical Problem-Solving
- Software installation
- Ticket management
Areas Of Expertise
Hardware Troubleshooting, Customer Service Skill, Commercial Driver’s License, Project Management, Microsoft Office, Data Entry & Documentation (Excel, Word), Operating System Proficiency (MacOS, Windows 10)
Timeline
Freight Operator
Geneva Transportation LLC
01.2024 - Current
Forklift Operator
DHL Supply Chain
01.2023 - 02.2024
Project Manager
Millennial Home Buyers LLC
01.2018 - Current
Sales Consultant/Technical Support
AT&T
01.2011 - 06.2017
Technician/Installer
Dish Network
01.2007 - 08.2010
Chicago Real Estate School -
Chicago Real Estate School
Associate Degree - Business Administration and Management
Joliet Junior College
High School Diploma -
Thornwood High School