WARREN HALL
Lubbock,TX
Summary
With 20+ years of experience, consistently surpassing customer expectations in the maintenance and repair of hot and cold side restaurant equipment. Proven track record as a leader, driving a team of technicians to achieve a remarkable 40% growth margin. Exceptional communication skills to seamlessly convey expectations and foster collaboration towards achieving shared goals.
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Knowledgeable leadership, with strong background in managing branch operations and ensuring consistent customer satisfaction. Demonstrated ability to lead teams effectively and implement strategic initiatives that enhance operational efficiency. Proven expertise in problem-solving and financial management.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Branch Manager
TriPoint Refrigeration
02.2024 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Consulted customers to boost product sales and services.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
Service Technician
The Arcticom Group
04.2023 - 02.2024
- Troubleshot electrical circuits using schematics and diagrams.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Provided training on safe usage of equipment when needed.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Installed new appliances, wiring and machinery in businesses with defective equipment.
- Installed new components or replaced defective parts to restore functionality.
- Logged services performed in service ticket system.
- Repaired faulty components such as motors, pumps, valves, switches.
- Performed onsite repair of equipment at customer locations.
CREFES TECHNICIAN IV
TDIndustries
12.2017 - 03.2023
- Study blueprints, design specifications, and manufacturers' recommendations to ascertain the configuration of heating or cooling equipment components and to ensure the proper installation of components
- Discuss heating-cooling system malfunctions with users to isolate problems or to verify that malfunctions have been corrected
- Comply with all applicable standards, policies, and procedures, including safety procedures and maintenance of clean work area
- Obtain and maintain required certifications
- Recommend, develop, or perform preventive or general maintenance procedures, such as cleaning, power-washing, or vacuuming equipment, oiling parts, or changing filters
- Senior technician for entire West Texas area, duties and responsibilities to team members and customers were primary concerns.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
Service Manager
ASAP COMPANIES
04.2015 - 10.2016
- Interpret and communicate work procedures and company policies to staff
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
- Resolve customer complaints or answer customers' questions regarding policies and procedures
- Make recommendations to management concerning such issues as staffing decisions or procedural changes
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Service Manager
Commercial Ice Machine Company
11.2009 - 04.2015
- Plan and prepare employee work schedules
- Screen job applicants, and hire new employees
- Instruct staff in work policies and procedures, and the use and maintenance of equipment
- Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.
Technician
Texas Department of Criminal Justice
04.2004 - 10.2009
- Diagnose electrical problems and install and rewire electrical components
- Examine and test machinery, equipment, components, and parts for defects to ensure proper functioning.
Education
HVAC/R -
Windham Trade School
Huntsville, TX07.1997
High School Diploma -
Coronado High School
Lubbock, TX05.1985
Skills
- Experienced
- HVAC Systems
- Management
- Work Documentation
- Equipment Troubleshooting
- Quality Assurance
- Technical Support
- Customer Service
- Flexible and Adaptable
- Professional and Courteous
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Coaching and mentoring
- Team supervision
- Relationship building and management
- Client relationship management
- Strong team-builder
- Employee development
- Verbal/written communication
- Staff management
- Operations management
- Decision-making
Accomplishments
- Increased monthly revenue 40% through implementation of strategic initiatives.
- Improved employee satisfaction and reduced turnover 35%.
Certification
- Class A TDLR C Contractors License
- Universal EPA Certification
- OSHA 30
- Heatcraft Factory Certified
Timeline
Branch Manager
TriPoint Refrigeration
02.2024 - Current
Service Technician
The Arcticom Group
04.2023 - 02.2024
CREFES TECHNICIAN IV
TDIndustries
12.2017 - 03.2023
Service Manager
ASAP COMPANIES
04.2015 - 10.2016
Service Manager
Commercial Ice Machine Company
11.2009 - 04.2015
Technician
Texas Department of Criminal Justice
04.2004 - 10.2009
High School Diploma -
Coronado High School
HVAC/R -
Windham Trade School
Similar Profiles
Suzanne HamSuzanne Ham
Senior Information Technology (IT) Project Manager & Information Systems Security Manager at Tripoint SolutionsSenior Information Technology (IT) Project Manager & Information Systems Security Manager at Tripoint Solutions
Kathryn RameyKathryn Ramey
Registered Nurse, Labor and Delivery at UH MacDonald Women's Hospital at TripointRegistered Nurse, Labor and Delivery at UH MacDonald Women's Hospital at Tripoint
Atalia IngramAtalia Ingram
LPN Clinical Experience at University Hospital Tripoint Medical CenterLPN Clinical Experience at University Hospital Tripoint Medical Center
Jordan LeBlancJordan LeBlanc
New Home Sales Specialist at D.R. HortonNew Home Sales Specialist at D.R. Horton
Marissa CollazoMarissa Collazo
Housekeeping Room Attendant at Overton Hotel & Conference CenterHousekeeping Room Attendant at Overton Hotel & Conference Center