Warren Harris
Bountiful,Utah
Summary
Enthusiastic client services training professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
17
17
years of professional experience
Work History
Technical Support Specialist
Super ATV
Salt Lake City, Utah
07.2022 - 04.2026
- Resolved technical support cases via phone and email, improving customer satisfaction and issue resolution time
- Diagnosed product issues and offered effective solutions.
- Documented customer interactions in the support database.
- Collaborated with engineering teams on product improvements.
Training Manager
Perfectly Posh
SLC, Utah
03.2015 - 07.2022
- Trained and developed staff to enhance efficiency and accountability
- Collaborated with leadership to ensure training initiatives aligned with business goals
- Tracked productivity metrics to identify workflow improvements
- Managed scheduling, reporting, and operational compliance
- Led daily operations and supervised team performance in a fast-paced environment
Customer Service Lead
Marriott Vacation Club
Salt Lake City, Utah
02.2014 - 03.2015
- Resolved complex customer issues, delivering high-level support that enhanced overall satisfaction
- Enhanced customer satisfaction through targeted service strategies
- Led team to foster a positive environment, providing effective leadership and support.
- Assisted customers with routine inquiries and service issues, ensuring prompt and courteous service.
Customer Service Representative
Teleperformance USA
Salt Lake City, Utah
07.2009 - 12.2013
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved issues efficiently to enhance customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated customers on product features and benefits effectively.
Education
High School Diploma -
Thornridsge HS
01-2004
Some College (No Degree) - American Sign Language
Salt Lake Community College
Salt Lake City, UTSkills
- Team Leadership
- Customer Experience
- Retention
- Performance Tracking
- Reporting
- Process Improvement
- Conflict Resolution
- Training
- Multitasking and organization
- CRM system proficiency
Languages
- English
- ASL
References
- Joseph Whitecotton, Perfectly Posh Manger - (801) 205-3777
- Kristen Fowler, Perfectly Posh Colleague - (801) 690-2209
- Erica Newell, Team lead - (801) 635-7886
- Ado Milicevic, Teleperformance Manger (801) 647-9242
- Jane Burns, HR Director - (801) 889-5945
Timeline
Technical Support Specialist
Super ATV
07.2022 - 04.2026
Training Manager
Perfectly Posh
03.2015 - 07.2022
Customer Service Lead
Marriott Vacation Club
02.2014 - 03.2015
Customer Service Representative
Teleperformance USA
07.2009 - 12.2013
High School Diploma -
Thornridsge HS
Some College (No Degree) - American Sign Language
Salt Lake Community College