Warren Jeffers
Gardnerville,NV
Summary
Proven history of operating with heightened awareness and attention to detail with track record of alleviating risks and exercising sound judgment in high-pressure situations. Committed individual with integrity, honesty and dedication. Strong knowledge of first-aid and emergency situation protocols. Quick-learning and highly professional in all situations. History of achieving recognition as a strong performer and exceptional leader. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Juvenile Services Outreach Specialist position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
Security Officer
Holiday Inn Club Vacations
11.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Issued access cards to authorized personnel to monitor access points.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Youth Counselor
China Springs Youth Camp
07.2019 - 05.2020
- Monitored and cared for youth in carefully controlled environment to promote safety
- Demonstrated appropriate behavior, listened carefully to others and showed respect for people to promote positive influence for youngsters
- Communicated with challenged and troubled children in effort to exact positive impact and influence
- Monitored behavior in individual and group sessions and intervened when necessary.
Security Officer
Harrah's & Harveys Lake Tahoe
06.2013 - 07.2019
- Guarded restricted areas to prevent unauthorized entry
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Secured personnel and premises by inspecting buildings and patrolling property
- Documented security-related situations and submitted in-depth reports to superiors
- Enforced security regulations and escorted non-compliant individuals to private areas for processing
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity
- Warned persons of rule infractions or violations and evicted violators from premises
- Monitored premises and recorded activity in daily officer reports
- Addressed problems quickly and reported clear information while working under minimal supervision
- Investigated calls and complaints involving fire, theft, accident and hazard reports
- Answered telephone calls to take messages, respond to questions and provide information during non-business hours
- Monitored and authorized entrance and departure of employees and visitors to guard against theft and maintain security of premises
- Used radio, phone or computer to direct crews and other field units to appropriate sites
- Responded immediately to incidents, illegal activities or emergency situations
- Observed extensive closed-circuit televisions, fire alarm systems, panic alarm systems and intrusion alarms
- Used radio, telephone and computer system to update first responders with new information
- Responded to emergency calls routed by automatic distribution system
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations
- Handled emergency phone calls calmly and obtained pertinent information with composed approach
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system
- Boosted productivity by ensuring on-time emergency response and life support with zero-service delivery errors.
Casino Shift Manager
Sharkey Casino
06.2007 - 05.2010
- Oversaw cage operations for 2000-square foot casino
- Removed non-abiding players and card counters for non-compliance with established rules
- Resolved customer complaints and payout errors
- Distributed complimentary hotel rooms, meals and discounts to players based on betting totals
- Explained game rules, betting limits and house policies
- Acquired in-depth knowledge of table games, rules and strategies
- Interpreted game guidelines and betting limits
- Addressed patron complaints and quickly payout errors and disputes
- Maintained accurate records of cash supply transfers in alignment with regulatory requirements
- Assessed staffing levels to verify proper shift coverage, staff rotations and breaks
- Monitored staffing levels for games and tables, arranging staff rotations and breaks
- Established work schedules and station arrangements for daily shifts.
Correctional Officer
Nevada Department Of Corrections
06.1998 - 11.2006
- Inspected cells and conducted random searches of common areas
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates
- Detected potential threats and quickly defused conflicts
- Maintained clear and open communications with facility areas to support safe operations
- Informed inmates and visitors of rules, safety and security procedures and responsibilities
- Supervised residents during meal distribution and intake, recreation time and work-site performance
- Applied non-violent response tools and physical restraint during problematic situations
- Enforced resident behavior management protocols and drafted incident reports for infractions
- Received property from incoming inmates, provided receipts and inspected items for contraband
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs
- Instructed inmates on work detail and oversaw work-site transportation
- Recommended treatment strategies and diagnostic efforts to enhance inmate well-being
- Implemented proper techniques to apprehend escapees safely
- Performed warrant pick-ups to serve community and provide safe environment for citizens.
Education
Associate of Arts - Business Management/Psychology
Western Nevada College
Carson City, NV05.2014
Skills
- Daily Status Reports
- CCTV Experience
- Loss Prevention Expertise
- Staff Assessments
- Safety and Security Procedures
- Security Screening
- Company Risk Mitigation
- Security Team Leadership
- Security Resource Management
- Risk Factor Assessments
- Microsoft Office
- Evidence Collection and Preservation
- Medical Emergency Response
- Threat and Vulnerability Analysis
- Security Activity Coordination
- Property Assessments
- Security Operation Evaluation
- Public Speaking
- New Security Technologies
- Staff Leadership
- Breach Identification
- Anti-harassment Policies
- Emergency Response and Management
- Law Enforcement Coordination
- Security Reporting
- Investigation Program Development
- Risk Reduction
- Fire Response
- Security Procedure Implementation
- Incident Mitigation
- Special Event Security
- Problem Identification
- Security Regulations
- Contingency Planning
- Schedule Oversight
- Uniform Evaluations
- Security Officer Training
- Training Management
- Relationship building and management
- Conflict de-escalation
- Incident Reporting
- Crisis Management
Timeline
Security Officer
Holiday Inn Club Vacations
11.2022 - Current
Youth Counselor
China Springs Youth Camp
07.2019 - 05.2020
Security Officer
Harrah's & Harveys Lake Tahoe
06.2013 - 07.2019
Casino Shift Manager
Sharkey Casino
06.2007 - 05.2010
Correctional Officer
Nevada Department Of Corrections
06.1998 - 11.2006
Associate of Arts - Business Management/Psychology
Western Nevada College
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