Summary
Overview
Work History
Education
Skills
Timeline
Generic

Warren Mclean

Loganville,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Best Buy
11.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Mosquito Technician

Mr. Mister Mosquito
04.2023 - 10.2023
  • Increased efficiency of treatment applications by maintaining detailed records of services performed and monitoring results.
  • Enhanced community safety by conducting thorough property inspections to identify potential mosquito habitats.
  • Reduced mosquito populations by applying targeted treatments to breeding sites and resting areas.
  • Optimized treatment effectiveness through regular calibration of equipment and proper storage of chemicals.
  • Developed strong relationships with clients through exceptional customer service, earning trust as a reliable resource for addressing their mosquito concerns.

Store Manager

Love Shack
07.2020 - 03.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Education

Highschool diploma -

City Neighbors high school

Currently a student - Business Management

Chattahoochee Technical College

Skills

  • Communication
  • Stock management
  • Quality assurance
  • Time management
  • Customer service skills
  • Active Listening
  • Organizational skills
  • Customer satisfaction
  • Sales
  • Problem-solving abilities

Timeline

Customer Service Representative

Best Buy
11.2023 - Current

Mosquito Technician

Mr. Mister Mosquito
04.2023 - 10.2023

Store Manager

Love Shack
07.2020 - 03.2023

Highschool diploma -

City Neighbors high school

Currently a student - Business Management

Chattahoochee Technical College

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Warren Mclean