Summary
Overview
Work History
Education
Skills
Timeline
Generic

Warren Nickerson

Worcester,MA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience

Work History

AutoZoner

AutoZone
Worcester, MA
05.2023 - Current
  • Working with commercial clients
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Job Site Supervisor

Nickerson Construction
Plymouth, MA
06.2009 - Current
  • Delegated work to staff, setting priorities and goals.
  • Coordinating with homeowner to meet needs of construction
  • Monitored construction tasks to meet tight schedules and complete projects on time.
  • Allocated material and labor resources to promote on-time and under-budget project completion.
  • Kept detailed progress records to hit strict deadlines and adjust plans.

Shift Leader

Taco Bell
Plymouth, MA
03.2020 - 11.2023
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Resolved customer complaints promptly and professionally.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Delegated tasks to employees and monitored activities and task completion.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.

Education

High School Diploma -

Plymouth South High School
Plymouth, MA
06-2009

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Customer Relations
  • Communication
  • Team Building

Timeline

AutoZoner

AutoZone
05.2023 - Current

Shift Leader

Taco Bell
03.2020 - 11.2023

Job Site Supervisor

Nickerson Construction
06.2009 - Current

High School Diploma -

Plymouth South High School

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Warren Nickerson