Warren Nickerson
Worcester,MA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
AutoZoner
AutoZone
Worcester, MA
05.2023 - Current
- Working with commercial clients
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Job Site Supervisor
Nickerson Construction
Plymouth, MA
06.2009 - Current
- Delegated work to staff, setting priorities and goals.
- Coordinating with homeowner to meet needs of construction
- Monitored construction tasks to meet tight schedules and complete projects on time.
- Allocated material and labor resources to promote on-time and under-budget project completion.
- Kept detailed progress records to hit strict deadlines and adjust plans.
Shift Leader
Taco Bell
Plymouth, MA
03.2020 - 11.2023
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Delegated tasks to employees and monitored activities and task completion.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Education
High School Diploma -
Plymouth South High School
Plymouth, MA06-2009
Skills
- Customer Service
- Teamwork and Collaboration
- Customer Relations
- Communication
- Team Building
Timeline
AutoZoner
AutoZone
05.2023 - Current
Shift Leader
Taco Bell
03.2020 - 11.2023
Job Site Supervisor
Nickerson Construction
06.2009 - Current
High School Diploma -
Plymouth South High School