Warren Shaw
Washington,USA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
Work History
Customer Service Professional
Legacy Tax
04.2023 - Current
- Customer Service—Manage high volume incoming calls, and follow prescribed script to guide callers’ the opportunity to provide necessary information and assist them with inquiries through resolution
- Provide high quality responses to customers’ needs
- Organize and make recommendations regarding documents that support customers tax returns, and verify calculations made during the preparation process
- Collaboration with Team Members—Work closely with other interns and staff members to support the overall team goals and ensure timely completion of all tax-related tasks
- Prepared various tax forms and documentation associated with tax compliance, audits and refunds
- Utilize Microsoft software and other applications to prepare documents, spreadsheets, presentation and other output to track confidential customer information
- Assisted in the preparation of quarterly estimated tax payments for individual and corporate clients, reducing penalties and interest charges
- Collaborate with senior tax professionals to identify potential tax-saving strategies for clients
- Responded to taxpayer questions and helped individuals complete and file tax documentation
- Current (40hrs per week)
Security Officer
A.P.P (American Protection Professionals)
01.2021 - 03.2023
- Analyze, evaluate and make recommendations regarding the efficiency and security of customers
- Patrolled premises regularly to maintain order and establish a security presence
- Wrote detailed reports of all security breaches and investigations
- Enforced safety and security regulations to protect property and personnel
- Monitored CCTV cameras and alarm systems for security breaches
Education
Business Administration
Norfolk University
Norfolk, VASkills
- Proven Customer Service Skills
- Ability to work independently
- Problem-solving
- Detail Oriented
- Microsoft Office Suite
- Project Management
- Spreadsheet Skills
- Data entry skills
Timeline
Customer Service Professional
Legacy Tax
04.2023 - Current
Security Officer
A.P.P (American Protection Professionals)
01.2021 - 03.2023
Business Administration
Norfolk University
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