Warren Storey
Management
Hollis,NY
Summary
Results-driven Operations Manager with a proven track record at ABM Industries, excelling in client relationship development and team leadership. Achieved significant operational efficiency improvements through strategic process enhancements, leading to substantial cost reductions. Expertise in profit and loss management and advanced Excel analytics reinforces a commitment to fostering excellence and accountability within diverse teams.
Overview
21
21
years of professional experience
Work History
Operations Manager
ABM Industries, Five Boroughs of .NY
03.2023 - 03.2025
- Oversee daily operations.
- Coordinated operations of supervisors, seven lot attendants and 42 shuttles to ensure safe vehicle transport for Avis/Budget rentals.
- Implemented training programs and managed employee performance to promote excellence.
- Budget and payroll reports.
- Cultivated and sustained robust client relationships to comprehend their needs.
- Streamlined resource distribution, focusing on personnel, equipment, and facilities.
- Analyzed data, performance metrics, and feedback from stakeholders to find areas of enhancement.
- Oversaw budgeting and financial performance of department to reach profit goals and business aims.
Facility Manager
SP Plus
Long Island
08.2021 - 01.2023
- Oversaw parking garages and UBS Arena operations.
- Reviewed and approved work schedules, ensuring adequate coverage and cost-efficiency.
- Cultivated and sustained robust client relationships.
- Addressed daily operational challenges under supervisor guidance.
- Handle documentation and filing of payroll records.
- Finalize daily bank deposits ensuring timely entry into facility's account.
- Directed initiatives aimed at enhancing customer satisfaction.
- Created budgets and supervised financial metrics.
- Evaluated audits to maintain revenue control integrity.
- Promoted adherence to organizational policies and client protocols.
- Ensured adherence to professional and ethical standards for organization and clients.
Account Manager
Propark America
Queens
01.2019 - 03.2020
- Managed valet parking and shuttle services for three major hotels.
- Review and approve work schedules to ensure adequate coverage while minimizing expenses.
- Participated in discussions to address client needs and expectations.
- Supported supervisory team in resolving client complaints and managing daily operations.
- Manage and submit employee, operations, and payroll reports.
- Create and evaluate budgets to align with organizational objectives.
- Analyzed audits to ensure revenue control integrity.
- Enforced adherence to organizational guidelines and client protocols.
- Addressed various operational challenges while maintaining highest integrity.
Operations Manager
ABM Industries, Inc
Manhasset
09.2015 - 10.2018
- Supervised daily operations of hospital's valet parking team.
- Coordinated and administered several ramp functions throughout the facilities of Northwell Hospital Networks.
- Established robust rapport with top-tier internal and client executives.
- Analyzed sales and P&L data, generating comprehensive reports.
- Trained team members on customer service skills and vehicle operation protocols.
- Exhibited creativity and adaptability throughout property construction period.
- Effectively managed a team of 65 employees while focusing on problem-solving and interdepartmental communication.
- Engaged actively in recruitment activities.
- Prepared staff work schedules and assigned team members to specific duties.
Home Finder Recruiter and Trainer
Edwin Gould Services for Children and Families
Brooklyn
01.2014 - 06.2015
- Assisted Home Finding Coordinator in evaluating the effectiveness of the Home Finding Program.
- Facilitated timely and effective placement of children into resource homes.
- Accelerated completion of resource parent licensing process: ensures resource homes are thoroughly assessed, monitored, and compliant with regulatory requirements.
- Conducted GPS II/MAPP tests ensuring certification for foster parents.
- Coordinate and participate in public affairs events including speaking engagements, public service announcements for radio and television.
Property Manager
YMCA of Greater
New York, Jamaica
01.2011 - 01.2013
- Directed facility activities including maintenance work, addressing violations, and surveillance.
- Coordinated with Building Engineer to improve Risk Management by maintaining building code standards across various systems.
- Prioritize payroll, overtime, and assign work orders to engineers, room attendants, and housekeeping.
- Facilitated coordination meetings among contractors, vendors, building engineers, and the executive director.
- Analyzed repair, maintenance, and project budgets with Executive Director.
- Reported discrepancies between budgeted and actual expenses.
Independent Sales Consultant
Blue Wolf Communication & Media
Port Washington
01.2009 - 01.2010
- Designed successful sales programs, boosting company sales revenue to $450M YTD.
- Trained a team of 10 sales personnel to integrate into corporate culture.
- Led aggressive market penetration efforts, securing the #1 sales position for five consecutive months.
Corporate Trainer
Polaris Communication & TRG Solution
New York
01.2008 - 01.2009
- Led numerous business-to-business training programs for over 50 sales managers, coordinators, and associates.
- Conducted bi-weekly workshops and monthly training programs for sales professionals.
- Reduced team turnover by 12% using current technical product knowledge, sales techniques, and marketing trends.
Advertising Consultant
Idearc Media
Long Island
01.2006 - 01.2008
- Led management of both existing and new accounts, enhancing an advertising portfolio valued at $2MM.
- Devised and enhanced brand-focused agreements, marketing initiatives, public statements, and executive communication.
- Streamlined revisions to marketing plans, achieving a reduction in expenses from 17% to 15%.
- Exceeded territory goals by 16% by identifying new accounts and increasing performance revenue by $250M in nine months.
Regional Manager
Behn of North America
New York
01.2004 - 01.2005
- Propelled business expansion of the New York and New Jersey regions into flourishing markets, leading cost-effective campaigns: Oversaw the implementation of performance tracking tools monitoring monthly and quarterly revenue performance of up to $3 million.
- Collaborated with executives, sales teams, and account managers to enhance brand presence through four strategic promotions.
- Streamlined advertising operations, achieving $100M budget savings within the first quarter.
Education
Bachelor of Science - Business Administration and Management
Virginia State University
Petersburg, VASkills
- Management
- Marketing Analysis
- Client relationship development
- Profit & Loss Management
- Team Development
- Contract Management
- Operations Management
- Marketing Effectiveness Assessment
- Account Management
- Strategic Brand Planning
- Vendor Management Skills
- Team Development Expertise
- Client Presentations
- Fire Safety Director
- NYS Security License
- Microsoft Office Suite
- Document Creation
- Advanced Excel Skills
- PowerPoint
- Microsoft Outlook Proficiency
- Access
- Tableau
- WalkMe User Training Expertise
- SharePoint
- Sales background
- Problem solving
- Workforce scheduling
Additional Information
Highly accomplished, enterprising business development visionary with 20+ years of diverse experience combining advertising and marketing talents with high caliber business management acumen., P/L & Budget, Management, Contract Negotiation, Operations Supervision & Control, Marketing & Sales Analysis, Account Management, Strategic Brand Planning, Vendor Relationship Development, HR & Team Building, Client & Consumer Presentations, Fire Safety Director, NYS Security License, Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Access, Tableau, WalkMe, SharePoint
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
References
References available upon request.
Certification
- Microsoft Certified, Dynamics 365 Fundamentals – Microsoft.
Timeline
Operations Manager
ABM Industries, Five Boroughs of .NY
03.2023 - 03.2025
Facility Manager
SP Plus
08.2021 - 01.2023
Account Manager
Propark America
01.2019 - 03.2020
Operations Manager
ABM Industries, Inc
09.2015 - 10.2018
Home Finder Recruiter and Trainer
Edwin Gould Services for Children and Families
01.2014 - 06.2015
Property Manager
YMCA of Greater
01.2011 - 01.2013
Independent Sales Consultant
Blue Wolf Communication & Media
01.2009 - 01.2010
Corporate Trainer
Polaris Communication & TRG Solution
01.2008 - 01.2009
Advertising Consultant
Idearc Media
01.2006 - 01.2008
Regional Manager
Behn of North America
01.2004 - 01.2005
Bachelor of Science - Business Administration and Management
Virginia State University
Similar Profiles
Frank PetersonFrank Peterson
Supervisor at Abm Industries Inc or abm building valueSupervisor at Abm Industries Inc or abm building value
Berencia HobbBerencia Hobb
General Labor Warehouse/FloorTech/CorrigateTech/AccessControl at Abm Industries Inc or ABM Building ValueGeneral Labor Warehouse/FloorTech/CorrigateTech/AccessControl at Abm Industries Inc or ABM Building Value
Gabrielle N. WebbGabrielle N. Webb
Senior Project Manager at ABM IndustriesSenior Project Manager at ABM Industries