Warren Taylor-Anderson
Customer Service
Jacksonville,FL
Summary
Remote-ready Customer Service Representative with 10+ years of client-facing experience and a proven record of delivering exceptional service across industries. Skilled in phone, email, and chat support, CRM documentation, and virtual communication tools (Zoom, Teams, Slack). Recognized for maintaining 500+ five-star ratings, resolving customer issues efficiently, and thriving in fast-paced remote environments.
Overview
42
42
years of professional experience
Work History
Driver
Uber / Lyft / Amazon Flex / Walmart Spark / Uzurv
Jacksonville, FL
01.2015 - Current
- Maintained a 5-star service profile across 500+ customer reviews, demonstrating empathy, reliability, and responsiveness.
- Managed daily scheduling and route optimization using mobile platforms, ensuring on-time service and maximizing efficiency.
- Resolved customer issues in real time, reducing repeat contacts and maintaining strong client satisfaction.
- Documented trip details and customer communications with 99% accuracy, ensuring dispute-free payment reconciliation.
Security Supervisor / Manager of Sales
Nightclubs / Hospitality
Jacksonville, FL
10.2008 - 07.2018
- Supervised guest safety and experience for venues hosting up to 800 patrons nightly, balancing policy enforcement with positive customer interactions.
- De-escalated conflicts and resolved incidents, safeguarding both customer safety and company reputation.
- Trained and mentored staff on service standards and communication, improving team consistency.
- Supported sales goals through upselling and customer loyalty initiatives.
Restaurant Server
Red Lobster / Applebee’s / Roadhouse Grill
Jacksonville, FL
01.2003 - 09.2008
- Delivered high-quality service to 5,000+ customers, managing orders, payments, and inquiries accurately and efficiently.
- Partnered with kitchen and bar staff to reduce order errors and improve speed of service.
- Applied upsell and engagement techniques to improve average customer spend and repeat visits.
Military Police
U.S. Army
Tampa, FL
01.2003 - 03.2005
- Enforced base safety protocols, conducted patrols, and responded to incidents with professionalism and discipline.
- Prepared detailed incident reports and coordinated with leadership, skills transferable to remote support documentation and escalation.
Mechanical Auxiliary Engineer
U.S. Navy
Norfolk, VA
09.1983 - 09.1993
- Maintained mission-critical shipboard systems through preventive maintenance and troubleshooting, demonstrating accountability and reliability.
- Collaborated with cross-functional teams under strict safety protocols, skills directly relevant to SOP adherence in customer service operations.
Education
Mechanical Engineering Technology coursework - undefined
Tidewater Community College
08.1992
System Maintenance / Engineering Training - undefined
11.1987
Skills
- Remote Customer Support
- CRM Systems (Salesforce, Zendesk)
- Virtual Communication Tools (Zoom, Teams, Slack)
- Conflict Resolution & De-escalation
- Phone, Email & Chat Support
- Ticketing & Documentation
- Multitasking & Time Management
- Customer Retention & Satisfaction
- Microsoft Office & Google Workspace
- Bilingual: English & Spanish
Certifications Languages
- CPR Certification, 2023-12-01
- Spanish, conversational
- English, native
Selected Achievements
- Earned 500+ five-star customer ratings for service excellence and professionalism.
- Successfully managed service and safety for venues with 800+ patrons nightly.
- Proven ability to resolve conflicts calmly and effectively, protecting customer relationships and organizational reputation.
Personal Information
Title: Customer Service Professional
Timeline
Driver
Uber / Lyft / Amazon Flex / Walmart Spark / Uzurv
01.2015 - Current
Security Supervisor / Manager of Sales
Nightclubs / Hospitality
10.2008 - 07.2018
Restaurant Server
Red Lobster / Applebee’s / Roadhouse Grill
01.2003 - 09.2008
Military Police
U.S. Army
01.2003 - 03.2005
Mechanical Auxiliary Engineer
U.S. Navy
09.1983 - 09.1993
Mechanical Engineering Technology coursework - undefined
Tidewater Community College
System Maintenance / Engineering Training - undefined
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