Warren Thomas
Jacksonville,US
Overview
6
6
years of professional experience
Work History
Yard Jockey Specialist
Tom Team Amazon
08.2024 - 10.2024
- Aided in planning future growth by analyzing current capacity trends and providing input on potential expansion opportunities for the yard facility.
- Assisted with special projects as assigned by management, showcasing adaptability and contributing to overall organizational success.
- Supported warehouse operations through timely reporting of any discrepancies or issues that may impact shipment schedules or inventory management.
- Cultivated a positive working environment through clear communication, active listening, and prompt resolution of employee concerns.
- Managed yard inventory effectively, ensuring accurate records of equipment status and timely updates to relevant parties involved in decision-making processes.
- Played an integral role in emergency response procedures, keeping calm under pressure and taking appropriate actions to mitigate potential risks.
- Reduced trailer turnaround time with effective communication and coordination between drivers and warehouse personnel.
- Promoted strong relationships with external stakeholders like truck drivers and logistics partners, fostering a positive reputation for the company.
- Maximized space utilization within the yard, optimizing trailer placement for easy access and efficient movement.
- Provided comprehensive training to new hires, enhancing their understanding of company procedures and promoting safe practices in the yard.
- Collaborated with dispatchers to improve scheduling accuracy, leading to faster response times for loading requests.
- Contributed to environmental sustainability efforts by implementing waste reduction strategies in daily operations, such as recycling used materials whenever possible.
- Demonstrated expertise in operating various types of heavy machinery essential for maneuvering trailers around the yard safely and efficiently.
- Ensured safety compliance by conducting regular audits of yard operations and addressing potential hazards promptly.
- Boosted overall productivity through thorough inspection and maintenance of yard equipment.
- Safeguarded company assets by monitoring security cameras, performing routine inspections, and ensuring adherence to established protocols.
Warehouse Associate
Amazon llc Jax7
02.2023 - 08.2024
- Performing an array of duties such as receiving and processing incoming stock and materials, picking and filling orders from stock, packing and shipping orders, or managing, organizing and retrieving stock.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as Number pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
Delivery Driver
Amazon
03.2020 - 08.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Phone Technician
Boss city depot
03.2019 - 02.2020
- Diagnosing technical problems, replacing parts, performing repairs, reporting repairs to warranty providers, and maintaining repair records.
- Optimized workflow through clear communication with colleagues regarding pending jobs, facilitating smooth handovers between shifts.
- Improved customer satisfaction by efficiently diagnosing and repairing phone issues.
- Streamlined repair processes, leading to increased efficiency and reduced wait times for customers.
- Developed expertise in various phone models, improving overall knowledge base within the team.
- Reduced repair times for better customer experience with proficient troubleshooting skills.
- Enhanced team productivity by assisting colleagues in resolving complex technical problems.
- Conducted thorough inspections of devices to identify issues accurately before initiating repair processes.
- Consistently exceeded performance metrics as a result of accurate diagnoses and efficient repairs.
- Provided consultation services for clients seeking advice on device upgrades or maintenance plans.
- Performed software updates and data transfers during device repairs, ensuring minimal disruption for clients.
- Educated customers about proper care techniques to extend their devices'' lifespan after completing repairs successfully.
- Stayed up-to-date on industry trends and emerging technologies, enhancing ability to address customer needs effectively.
- Implemented strict quality control measures throughout the repair process, maintaining high standards of workmanship on all tasks performed.
- Participated in ongoing professional development courses to stay current on industry advancements while continually honing technical skillset.
- Delivered high-quality repairs by following detailed manufacturer guidelines and protocols closely.
Education
CompTIA IT Support Technician - Information Technology
Netcom Learning
Jacksonville, FL11.2023
Information Technology -
Florida State College at Jacksonville
Jacksonville, FL04.2020
High School Diploma -
Fathers Harbor Academy
Jacksonville, FL05.2018
Skills
- The ability to work quickly and methodically
- The ability to concentrate while doing repetitive tasks
- The ability to follow instructions
- Microsoft Office
- Windows
- Programming
- Data analysis
- Networking
- Hardware
- Troubleshooting
Timeline
Yard Jockey Specialist
Tom Team Amazon
08.2024 - 10.2024
Warehouse Associate
Amazon llc Jax7
02.2023 - 08.2024
Delivery Driver
Amazon
03.2020 - 08.2021
Phone Technician
Boss city depot
03.2019 - 02.2020
Information Technology -
Florida State College at Jacksonville
High School Diploma -
Fathers Harbor Academy
CompTIA IT Support Technician - Information Technology
Netcom Learning
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