Warren Thompson
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
School Bus Attendant
Berlin School District
10.2021 - Current
- Worked with bus driver and parents to meet specialized needs of passengers.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Enforced CT safety guidelines for passenger transportation to keep children safe and driver free of distraction.
Car Hop
Sonic Drive-In
08.2019 - 10.2020
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Operated headset communication system to take orders quickly and accurately from customers.
Customer Service Representative
Afni Inc, Verizon
05.2018 - 11.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Host
Family Bed & Breakfast
05.2015 - 05.2018
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Evaluated and promptly resolved lodging facility operational issues.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Education
High School Diploma -
Cholla High School, Starr Pass Blvd
Tucson, AZ2001
Skills
- Crisis Intervention
- Behavior Monitoring
- Strategy Management
- Emergency Evacuation
- Report Transcription
- Retail Sales Customer Service
- Account Management
Timeline
School Bus Attendant
Berlin School District
10.2021 - Current
Car Hop
Sonic Drive-In
08.2019 - 10.2020
Customer Service Representative
Afni Inc, Verizon
05.2018 - 11.2018
Host
Family Bed & Breakfast
05.2015 - 05.2018
High School Diploma -
Cholla High School, Starr Pass Blvd
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