Sabre and Amadeus
WARREN WALKER
Miami,FL
Summary
Detailed and organized Ticket Agent with 30+ years of experience in Airline sales. Demonstrated proficiency in Sabre system, administrative office functions and strong team contribution. Effective communicator recognized by superiors and customers for consistently exceeding service expectations.
Overview
35
35
years of professional experience
16
16
years of post-secondary education
Work History
Ticketing Agent
Royal Caribbean International
Miami, FL
06.1991 - 12.2021
- Checked tickets and identifying paperwork for verification of individual identities
- Assisted customers with ticket purchases, trip planning, pricing and scheduling
- Sold, printed and issued thousands of tickets to customers following all applicable guidelines
- Worked diligently to resolve booking, fare and regulations issues alongside passengers and travel agents.
Reservation Agent
TWA Airlines
Manhattan, NY
08.1982 - 06.1987
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
Education
Associate of Arts - Travel And Tourism
New York Career Institute
Skills
Rules clarificationsReservation proceduresDatabase usageType 30 wpm
Friendly service mentality
Telephone reservations
Teamwork and Collaboration
Decision Making
Affiliations
Member, Alumni Association
Member, Small Business Association (2008 - present)
Software
Timeline
Ticketing Agent
Royal Caribbean International
06.1991 - 12.2021
Reservation Agent
TWA Airlines
08.1982 - 06.1987
Associate of Arts - Travel And Tourism
New York Career Institute